Description

Unlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused, private, nonprofit college built differently to serve the needs of students, alumni, associates, employers, and the community. Founded in 1854, Bryant & Stratton College offers real-world education leading to bachelor's, associate's, and professional certificates after completion in the fields of healthcare, technology, legal, business, graphic design, and more.

We offer a comprehensive benefits package that includes competitive salaries, medical/dental/vision insurance, generous paid time off, 401(k), and company-paid college tuition for associates and their families.

Apply now to join our team of student-focused associates!

Position Description

The Healthcare Programs Admissions/Sales Coordinator works as part of a small team and is responsible for the recruitment and retention of qualified online and campus-based healthcare students through the demonstrated use of consultative needs-based selling. This position is actively enrolling new students into our various healthcare certificate programs through the College’s Continuing Education Division (CE).

The Healthcare Programs Admissions/Sales Coordinator also assists in the day-to-day operations in support of the CE’s Healthcare training programs’ sales goals and objectives. Ensure accurate collection of sales data, along with supporting the college in achieving student enrollment and retention goals while performing a wide range of complex and confidential operational and administrative duties. Inside sales responsibilities include extensive telephone, face-to-face, email, texting, and computer work. This sales position requires excellent communication and interpersonal skills, along with reliable customer service.

(Note: While preferred, this position does not require the candidate to possess a background or experience in the healthcare field.)

Essential Duties and Responsibilities :

1. Enrollment/Scheduling : Management of monthly and annual class student schedules, including all changes, in an accurate and timely manner. Interview and enroll qualified students to meet individual class, monthly and annual goals, in person, via the telephone and email. Registration and scheduling data entry for new and continuing students. Review all student files for compliance. Create and maintain student records in CRM, BANNER, and electronic files. Ordering books for students in a timely manner. Make recommendations to improve processes.

2. Manage Student Accounts : Create necessary documentation for students to obtain grant funding with stakeholders and manage funding spreadsheets, managing of student payment plans, late payments, and bad debt.

3. Reporting : Manages reports and student outreach for self and sales staff, such as student attendance, and payment plans.

4. Customer Service : Provides customer service through reviewing, assessing, routing, answering, and monitoring follow-up action steps on all correspondence (phone, mail, email, text, chat). Aids all new students for Blackboard navigation support. Ensure students adhere to the rules and regulations of the course, retain enrollment throughout program, maintain communication with students and counsel them. Report to Regional Healthcare Director on the status of the newly enrolled student’s orientation and retention progress.

5. Technical Applications : Uses multiple technical applications, including MSOffice (Word, Excel, PowerPoint), database management, graphics, electronic calendar, email via Outlook, LMS and other technical applications.

6. Administrative Functions : Collect payments and maintain payment agreements for new students. Design class rosters, maintain class log sheets and maintain accurate notes in electronic database. Maintain student electronic records and hard copy files. Prepare instructional payroll contracts.

Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

College Competencies:

• Accountability—Takes ownership

• Brand Ambassadorship—Understands our brand and messages it to the students

• Embracing Change—Adapts to changing circumstances by accepting and responding positively to different ideas and approaches.

• Values—Recognizes the impact of the position on others and acts consistent with BSC core values to ensure positive outcomes

• Accuracy & Timeliness—Shows careful attention to details for all departmental work and commits few errors.

• Communication with Customer Focus—Communicates openly and honestly with students and associates and presents information in a clear and concise manner, both orally and in writing.

• Manages/Organizes Priorities - Takes initiative and utilizes resources to ensure priorities are met promptly and corrects problems as they arise.

• Profession-related Acumen—Adheres to BSC policies and procedures objectively and consistently and respects and maintains confidentiality.

Key Competencies and Skills :

• Verbal and written communication skills

• Listening skills

• Problem analysis and problem-solving

• Customer service orientation

• Organizational skills

• Attention to detail

• Judgment

• Adaptability

• Teamwork

• Stress tolerance

• Resilience

Qualifications :

• Associate degree required

• Minimum 3 years’ sales and/or customer service experience required

• Minimum 3 years’ previous administrative experience required

• Telephone and networking experience

• Ability to learn curriculum requirements, course content and necessary pre-requisites within each program offered

• Internet Savvy with multiple browsers

• Ability to function effectively as part of a team to meet overall division goals

• Familiar with Microsoft Office product, especially Excel

• Ability to work independently and oversee a busy office environment

• Critical thinker

• Ability to multi-task and prioritize work load

• Ability to interact well with students, staff, and faculty

Physical Demands and Work Environment :

• Position requires standing or sitting in a stationary position as well as the occasional need to lift, carry, push, and/or move objects up to 10 pounds.

• Position also requires the use of computer technology/equipment.

• Position requires the ability to hear conversations and receive information in person and over the telephone.

• Position requires the ability to convey detailed and essential instructions or ideas accurately, loudly, or quickly.

SALARY:

$45,000-$50,000 ($21.63-$24.03 per hour)

This position is eligible for overtime.

Please note that the compensation information is a good faith estimate of the base pay for this position. Information about the total compensation package for this position will be provided during the interview process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.

Qualifications

Skills

Preferred

• Communication: Advanced

Behaviors

Preferred

• Innovative: Consistently introduces new ideas and demonstrates original thinking

Motivations

Preferred

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

• Goal Completion: Inspired to perform well by the completion of tasks

Education

Required

• Associates or better