Job Information
Sacramento County Airport Operations Dispatcher in Sacramento, California
Airport Operations Dispatcher
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Airport Operations Dispatcher
Salary
$55,833.12 - $67,860.00 Annually
Location
Sacramento, CA
Job Type
Permanent Full-Time
Job Number
29445-A
Department
Airports
Opening Date
09/21/2023
Closing Date
Continuous
Description
Benefits
Questions
The Position
This is a limited continuous filing exam. Next filing cut-offs are at 5:00 pm on:
11/6/23, 12/6/23, 1/8/24, 2/6/24, 3/6/24, 4/8/24, 5/8/24, 6/10/24, 7/10/24, 8/12/24, 9/12/24, 10/15/24, 11/15/24, 12/16/24
Under general supervision, incumbents in this class receive, evaluate and respond to aircraft emergency, emergency 9-1-1, security, and a variety of non-emergency calls and radio traffic; receive and handle routine calls such as paging and requests for information; dispatch necessary medical, fire, law enforcement or other County personnel and equipment; monitor and operate closed circuit television, secure area badge access, and gate access systems; and prepare and maintain a variety of reports, records and information.
Examples of Knowledge and Abilities
Knowledge Of:
Operations and capabilities of communications center equipment such as multiple channel radio receivers and transmitters, computer based phone systems, alarm signaling devices, and Computer Aided Dispatch (CAD) system
Personal computer operations including standard Microsoft Windows applications
Principles, practices, and procedures of modern public safety dispatch
English usage, spelling, grammar, and punctuation
Effective report writing techniques
Principles of effective customer service
Ability To:
Learn and apply departmental, County, and state and federal agency regulations, policies and procedures
Effectively handle multiple concurrent tasks including radio and telephone traffic, computer operations, video monitoring, and access control
Operate a variety of computer, telecommunications, video and other equipment, including keyboarding rapidly and accurately
Remain sufficiently calm, analyze information, and make effective decisions under emergency conditions
Read, understand, and apply a variety of data, visual information, maps and computer screens
Receive and transmit information accurately
Establish and maintain effective working relationships with others
Communicate effectively with customers, county staff, and emergency personnel
Employment Qualifications
Minimum Qualifications:
Either: 1a. Possession of high school diploma or equivalent
AND
1b. Successful completion of the P.O.S.T. Public Safety Dispatcher Basic Course, or certification in police, fire or emergency medical dispatch from an accredited college or recognized technical program.
Or: 2a. Possession of high school diploma or equivalent
AND
2b. One year of full-time paid experience operating telecommunications and dispatching equipment. Experience must include extensive public contact in a high volume call and/or dispatch environment while coordinating multiple concurrent tasks.
Note: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.
Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here (http://www.personnel.saccounty.net/Documents/EducationalDocumentsGuidelines.pdf) or speak to someone in our office before the cut-off date listed in this notice.
GENERAL QUALIFICATIONS
Criminal History and Background Checks:
The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate’s ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained.
The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act.
License Requirement:
A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License, or comply with state and federal requirements for utilization, may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.
Certification Requirement:
Incumbents in this class must obtain and maintain an Emergency Medical Dispatcher Certification issued by a contracted vendor chosen by the Sacramento County Department of Airports within one year of appointment and recertify every two years. Failure to obtain or maintain the appropriate certification may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.
Age Requirement:
Minimum age – 18 years.
Special Access:
Incumbents in this class must acquire and maintain an airport security badge upon appointment to the airport facility in order to access secure County airport locations. Failure to obtain or maintain the appropriate special access may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.
Physical Requirements:
Positions in this class require the incumbents to be able to:
Have sufficient hearing to understand audio communication over a telephone or two-way radio.
Have sufficient color vision to perform all the required duties.
Have good hand/eye coordination and finger dexterity.
Wear head-sets that restrict physical movement in the work area.
Sit and view video displays for extended periods of time.
Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis.
Working Conditions:
Positions in this class require the incumbents to work weekends, holidays, and shift assignments.
Probationary Period
The probationary period for this classification is twelve (12) months.
Application and Testing Information
APPLICATION
Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here (http://agency.governmentjobs.com/sacramento) to apply.
County of Sacramento
Department of Personnel Services
Employment Services Division
700 H Street, Room 4667
Sacramento, CA 95814
Phone (916) 874-5593; 7-1-1 California Relay Service
Email EmployOffice@Saccounty.net
Inter-Office Mail Code: 09-4667
www.SacCountyJobs.net
Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date.
Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.
Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.
A resume may be included with your application, however it will not substitute for the information requested on the application.
SUPPLEMENTAL QUESTIONNAIRE
Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response.
Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered.
Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification.
Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question.
If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely.
Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.
If you have no experience, write "no experience" for the appropriate question.
For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.
If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed, therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete.
FORMULA RATE EXAMINATION (Weighted 100%)
All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination.
This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job.
All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.
FREQUENTLY ASKED QUESTIONS
Click here (https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx) for Frequently Asked Questions (FAQ's)
For information regarding County jobs:
www.saccountyjobs.net
Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives, backgrounds, abilities, and diverse dimensions of our employees and residents. Through transparency, courage, innovation, and trust we are committed to advance equity and transformational change.
We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at dco@saccounty.gov or 916-874-7642, CA Relay 711
EMPLOYEE BENEFITS
As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP).
GENERAL BENEFITS:
Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net.
TEMPORARY POSITIONS:
Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions.
SALARY STEP INCREASES:
The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained.
PAY:
All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty.
VACATION:
Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days.
HOLIDAYS:
14.5 holidays per year as recognized.
SICK LEAVE:
Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit.
PARENTAL LEAVE:
Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations.
TUITION REIMBURSEMENT:
Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement.
RETIREMENT:
Social Security and Sacramento County Employees' Retirement System coverage.
HEALTH INSURANCE:
The County offers a variety of health plan design options to fit individual needs.
DENTAL INSURANCE:
The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person.
LIFE INSURANCE:
The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction.
DEFERRED COMPENSATION:
The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal.
EMPLOYEE ASSISTANCE PROGRAM:
The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as:
Legal Advice/Difficult Decisions
Marriage or Family Relationships
Financial or Credit Worries/Elder Care
Alcohol and Drug Abuse
WELLNESS INCENTIVE PROGRAM:
The County will recognize and award time off to eligible employees who maintain an excellent attendance record.
FLEXIBLE SPENDING ACCOUNT:
The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses.
DEPENDENT CARE REIMBURSEMENT ACCOUNT:
Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working.
MEDICAL REIMBURSEMENT ACCOUNT:
The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan.
WORKERS' COMPENSATION:
In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California.
SACRAMENTO CREDIT UNION:
The credit union offers loan facilities and systematic saving plans through payroll deduction.
SELECTION AND PLACEMENT
Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age.
Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations.
MINIMUM QUALIFICATIONS:
Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification.
"Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.
PROMOTIONAL EXAMINATIONS:
If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications.
OPEN EXAMINATIONS:
Any person who meets the minimum qualifications may apply.
CONTINUOUS FILING EXAMINATIONS:
Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received.
ELIGIBLE LISTS:
Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists.
EXAMINATION RATINGS:
Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director.
APPEAL PROCESS:
Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination.
Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate.
FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx
OTHER INFORMATION
VETERAN'S PREFERENCE:
Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes.
"Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service.
Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty.
CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT:
As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment.
CONFLICT OF INTEREST CODE:
Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest.
CONCURRENT EMPLOYMENT:
No employee may concurrently occupy more than one County position.
SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION):
Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that:
Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and
The certification of eligibles who possess special skills have been approved by the Civil Service Commission.
PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING:
The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant.
DRIVER LICENSE:
Possession of a valid California Driver License may be required for some positions.
PROBATIONARY PERIOD:
Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months.
AGENCY SHOP/FAIR SHARE FEE:
Some positions require, as a condition of continued employment, that the person either:
Become a union member;
Pay a fair share fee to the union; or,
Meet specific requirements under which an equivalent amount must be paid to a charity.
FINGERPRINTING AND CRIMINAL RECORD CHECKS:
Fingerprinting and criminal record checks are required for some positions.
01
The following Supplemental Questionnaire is the Civil Service Exam for this position and will be used to determine your exam score.
Note: The Supplemental Questionnaire and the Application are administered as two separate documents. The Application is used only to determine if the minimum qualifications are met; and the Supplemental Questionnaire will be used only to determine your exam score.
In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. Each answer will be scored separately. References such as 'See Resume' as a response will not be scored.
By continuing in the exam process, you are certifying that all information provided in the Supplemental Questionnaire is true to the best of your knowledge.
I have read and understood the above instructions.
02
Select the one box that best describes your qualifications.
None.
Completion of high school, or equivalent, and successful completion of the P.O.S.T. Public Safety Dispatcher Basic Course.
Completion of high school, or equivalent, and certification in police, fire or emergency medical dispatch from an accredited college or recognized technical program.
03
To qualify for this position using your education and/or certification, you must have met the education and/or certification requirement by the filing date for which you are applying. Copies of transcripts, your diploma and/or your certification must be attached or sent to our office or you may be disqualified.
If you have questions, please click here (http://www.personnel.saccounty.net/Documents/EducationalDocumentsGuidelines.pdf) or speak to someone in our office before the listed cut-off date.
I have attached the documentation to my application.
I will submit my documents by the applicable filing date via email.
I am not using my education and/or certification to qualify.
04
List your education and/or certification(s) specifically related to the duties of this class. Please provide the name of the institution attended and your field of study. Include a copy of your transcripts or diploma, in English, with your application
If you have no education or certifications, write none.
05
Select all the boxes that best describe your experience directly related to the duties of this class.
None.
Less than one (1) year of full-time experience operating telecommunications and dispatching equipment.
One year or more of full-time experience operating telecommunications and dispatching equipment.
Experience in a low or medium volume call and/or dispatch environment while coordinating multiple concurrent tasks (i.e. AAA tow truck dispatcher, telemarketers, multi-line receptionist, small college campus security dispatcher, etc.).
Experience in a high volume call and/or dispatch environment while coordinating multiple concurrent tasks (i.e., 411 call center, 311 call center, 211 call center, hospital dispatcher, home security company dispatcher, large college campus security dispatcher, 911 call center dispatcher, etc.).
06
Select the one box that best describes the average number of calls received on a typical shift for a job you worked in for a minimum of 6 months.
None.
One (1) but less than 50.
50 but less than 100.
100 but less than 150.
150 or more.
07
For the selection identified in the previous question, select the one box that best describes the number of dispatch/operator staff working on the same shift.
None.
One (1) but less than three (3).
Three (3) but less than ten (10).
Ten (10) or more.
08
Select all the boxes that best describe the areas you have experience performing in your employment.
None.
Obtaining and evaluating essential information about the nature of an emergency, requesting information from reporting parties, and determining appropriate response level using established guidance and checklists.
Preparing and maintaining a variety of records and information regarding calls received, situations in progress, actions taken and related data and forms.
Effectively handling multiple concurrent tasks including radio and telephone traffic, computer operations, video monitoring, and access control.
Remaining sufficiently calm, analyzing information, and making effective decisions under emergency conditions.
Concurrently operating multiple computer systems, a variety of control-room console equipment, and standard office equipment.
09
Select the one box that best describes your experience in handling multiple tasks and duties that have different deadlines and priorities.
None.
Working on tasks accordingly while answering phone calls and/or responding to emails, handling check-ins or acceptance of deliveries.
Performing multiple tasks while prioritizing more urgent tasks over less critical tasks while answering phone calls and/or responding to emails.
Ability to monitor multiple sources of input at the same time to include computer messaging, phone calls, radio traffic, monitoring multiple computer alarm systems, etc. while understanding what takes priority.
10
Select all the boxes that best describe the types of monitoring systems you have experience with.
You may be required to demonstrate your proficiency using the selected system(s) during the interview process.
None.
Alarm signaling systems, equipment malfunction alarm systems, or other warning alarms.
Computer Aided Dispatch (CAD) systems.
Computer based radio dispatch systems.
Computer based telephone 911 systems.
Closed circuit TV systems.
Voice recorder systems.
Computer-based security access control systems.
11
Select all the boxes that best describe the type of employer where you utilized the areas identified in the previous question.
None.
Governmental Agency.
Airport / Military airport.
Military.
Private sector employer.
12
Select all the boxes that best describe regulations with which you have experience in performing your work duties.
None.
Employer's internal policies and procedures.
Non-airport specific local, state and federal laws applicable to my employer's industry.
Transportation Security Administration regulations.
13
Select the one box that best describes your experience dealing with difficult, confrontational, or emotional people in a professional setting.
None.
Minimal experience interacting with difficult, confrontational, or emotional people.
Some experience interacting with difficult, confrontational, or emotional people.
Frequent or extensive experience interacting with difficult, confrontational, or emotional people.
14
Select the one box that best identifies your proficiency using Microsoft Outlook or equivalent. You may be required to demonstrate your proficiency using Microsoft Outlook during the interview process.
None.
Basic: Creating, replying, and forwarding e-mails; open, save, and insert attachments; create calendar appointments/meetings; add and use contacts; set up out of office, etc.
Intermediate: Forwarding e-mails with changed attachments, import and export virtual business cards; set up contact groups; add holidays to your calendar; set up recurring appointments/meetings; request delivery and read receipts for messages; using e-mail to reschedule appointments; accessing shared calendars, advanced find, etc.
Advanced: Set up rules to automatically manage your e-mail; password protect your mailbox; sending e-mail inside another office program; broadcast e-mail from distribution list, customize ribbons, etc.
15
Select all the boxes that best describe the software programs you are proficient in and use on a regular basis in the administration of your job and/or education. You may be required to demonstrate your proficiency upon interview.
None.
Microsoft Outlook or equivalent.
Microsoft Word or equivalent.
Microsoft Excel or equivalent.
Microsoft PowerPoint or equivalent.
Microsoft Access or equivalent.
Adobe Acrobat Professional.
Data Tracking software (other than a computer aided dispatch (CAD) system).
Other software.
16
Select the one box that best describes your approximate typing speed based on Words Per Minute (WPM).
Less than 20 WPM.
20 WPM or greater but less than 30 WPM.
30 WPM or greater but less than 40 WPM.
40 WPM or greater but less than 50 WPM.
50 WPM or greater but less than 60 WPM.
60 WPM or greater.
17
Describe your experience that qualifies you for the position of Airport Operations Dispatcher and where you gained that experience. Include in your response:
Your employer(s), date of employment, job title, level of responsibility, and job duties
Your experience analyzing, interpreting, explaining and ensuring compliance with the regulations applicable to your workplace
Whether you have experience using a Computer Aided Dispatch (CAD) system, and if so, please include the types of CAD and your role using the system
Please include in your response any information needed to further clarify your selected responses to any of the previous questions.
If you have no experience, write none.
18
All employees in this class may frequently be subject to working various shifts to provide 24 hours a day, 7 days a week coverage including nights, weekends, and holidays. Are you willing to work in this type of environment?
Yes.
No.
19
I understand that if appointed to this position I must obtain and maintain an Emergency Medical Dispatcher Certification issued by a contracted vendor chosen by the Sacramento County Department of Airports within one year of appointment and recertify every two years. Failure to obtain or maintain the appropriate certification may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement.
Yes.
20
I have read the General Qualifications as stated on the job announcement.
Yes.
21
The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment must pass a drug test administered by the County and at no cost to the applicant.
I understand, if offered conditional employment, I will be subject to a drug test administered by the County as described in Sacramento County Personnel Ordinance Section 2.78.030.
Yes.
No.
Required Question
Agency
County of Sacramento
Address
700 H Street, Room 4667 Sacramento, California, 95814
Phone
(916) 874-5593
Website
http://www.saccountyjobs.net
Apply
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