Description

We are offering a contract to hire opportunity for a customer service associate in the service industry, based in Sacramento, California. In this role, you will play a key role in maintaining smooth operations by executing a range of administrative tasks, including managing inbound and outbound calls, data entry, and customer service.

Responsibilities:

• Answering and directing phone calls to relevant staff

• Handling and organizing incoming and outgoing emails

• Assisting with customer inquiries and offering prompt solutions

• Setting up new customer accounts and maintaining customer records

• Dispatching tasks as required

• Processing credit card transactions

• Generating and dispatching invoices via email

• Coordinating and creating daily schedules

• Utilizing Microsoft Office Suite for various tasks, including Excel for data entry, Outlook for email correspondence, and Word and PowerPoint for documentation and presentations

• Scheduling appointments as necessary.

Requirements • The applicant must be proficient in answering inbound calls, ensuring customer queries are addressed promptly and with a detail-oriented approach.

• Demonstrated skill in providing excellent customer service is required, with a focus on resolving issues and maintaining customer satisfaction.

• Experience with data entry is necessary, ensuring accuracy and attention to detail in updating and maintaining databases.

• The candidate should have a strong command of email correspondence, ensuring clear, concise, and detail-oriented communication with internal and external stakeholders.

• Proficiency in managing both inbound and outbound calls, demonstrating excellent telephone etiquette and communication skills.

• Knowledge of Microsoft Excel is essential for creating and managing spreadsheets, performing calculations, and analyzing data.

• Familiarity with Microsoft Outlook is necessary for managing emails, schedules, contacts, tasks, and meetings effectively.

• Proficiency in Microsoft PowerPoint is required for creating, editing, and presenting detail-oriented presentations.

• The candidate should have a strong command of Microsoft Word for creating, editing, and formatting documents.

• Experience in scheduling appointments, managing calendars, and coordinating meetings is essential. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .