Guest Ambassador

Location: Saint Helena, CA, US, 94574

Apply now »

Date: Jun 27, 2024

Company: E. & J. Gallo

E. & J. Gallo Winery Privacy Policy (https://performancemanager4.successfactors.com/Gallo/Gallo_Privacy_Policy.pdf)

Why Gallo?

With a global portfolio of over 100 unique wine and spirits brands, we are the largest family-owned winery in the world. Apply Today! Our Brands. Your Future.

Position will be located at Rombauer Vineyards

Guest Ambassador's are the first point of contact for each guest that visits. They will ensure a dedication to the highest quality of customer satisfaction delivered with a sense of graciousness, pride, fun, and company spirit. With a professional and welcoming demeanor, they will greet all guests including reservations and walk-up visitors. They will use their knowledge to lead the guest to the best possible experience to fit their needs while keeping the overall daily availability top of mind. They will manage the flow of traffic while also being a resource to their teammates.

Compensation:

Hiring Salary Range Posted: set rate listed as $20.87 / hr - $28.18 / hr

Perks & Benefits:

• This position includes a competitive benefits package.

• Winery - Please click here (https://est1933.sharepoint.com/:b:/r/sites/DocumentHandler/JobDescriptions/Shared%20Documents/Benefits%20Overview/Benefits%20Guide.pdf?csf=1&web=1&e=jmNpmv) to view our full list of benefits or click here to watch our video.

  The Guest Ambassadors are the first point of contact for each guest that visits. They will ensure a dedication to the highest quality of customer satisfaction delivered with a sense of graciousness, pride, fun, and company spirit. With a professional and welcoming demeanor, they will greet all guests including reservations and walk-up visitors. They will use their knowledge to lead the guest to the best possible experience to fit their needs while keeping the overall daily availability top of mind. They will manage the flow of traffic while also being a resource to their teammates.

  What You Will Do:

  Guest Ambassador and Consumer Relations (60%)

• Greets and checks-in all visitors. Including both walk up customers, and those with a reservation.

• Curates the experience to meet the customers’ requests/special needs.

• Accurately tracks reservations and customer information.

• Constant communication with other guest ambassadors, wine educators, and management to ensure the flow of tables will meet our guest need and reservation numbers. Ensures wine educators and managers are aware of any special requests or concerns.

• Reservation management- making reservations, booking walk ins, and adjusting calendar to meet daily needs.

  Retail Sales Support (30%)

• Supports tasting and tour areas with glassware, waste removal, wine tasting tools and literature

• Regularly checks guest bathrooms multiple times per shift. This includes both indoor and outdoor restrooms. Cleaning and restocking all bathrooms as needed.

• Warehouse/Inventory - Maintains orderly warehouse space including breakroom. Keeps wine and merchandise stocked in tasting room. Creates wine and merchandise displays in the tasting room. Accurately samples out wine for pours, donations, and breakage.

• Supplies - Assists in supply monitoring and inventory. Notifies manager of low stock items. Restocks supplies where needed in the tasting room, bathrooms, warehouse and breakroom.

• Patio Space - Ensures patio and parking lot are free of all trash. Blow off patio and wash as needed. Wash cushions and umbrellas as instructed by manager. Clean metal and wooden tables with appropriate cleaning supplies. Assist in displays including flowers, and seasonal displays.

  Retail Sales (10%)

• Operates By the Glass station with service of wine glasses, self- paced tasting and bottles to consumers while continuing to provide excellent customer service and winery education.

• Ensures that the correct wines are packaged, and the appropriate POS materials are included with all transactions

  What You Will Need:

• High school diploma or State-issued equivalency certificate plus 1 year of hospitality, customer service or event support experience.

• Skilled in reading, comprehending, interpreting and executing simple instructions, short correspondence and memos.

• Skilled in writing simple correspondence.

• Skilled in adding, subtracting, multiplying and dividing using whole numbers.

• Skilled in carrying-out simple instructions furnished in written, oral, or diagram form.

• Required to be at least 21 years of age or older.

• Required to work holidays, evenings and weekend’s (Saturday or Sunday) at various hours.

• Lift and move up to 50 lbs.

  What Will Set You Apart:

• Associates degree; OR High school diploma or State-issued equivalency certificate plus 3 years of hospitality, customer service or event support experience reflecting increasing levels of responsibility.

• Experience in wine industry.

  Gallo does not sponsor for employment based visas for this position now or in the future

  This position will be based in the location(s) specified in the job posting and requires working on-site with no telecommuting option. You will be expected to live within a commutable distance.

  To view a full job description, please click here (https://est1933.sharepoint.com/:b:/s/DocumentHandler/JobDescriptions/Ed8mvH8zBORBgbCpexmxE2sBjUk8z1xTArdE0U2DASgPwA?e=6L5wD1) .

Anticipated close date: July 24, 2024

Requisition ID: 104571

#LI-DNP

ROM002

Gallo’s policy is to afford equal employment opportunity to all applicants and employees and not to discriminate on the basis of race, traits historically associated with race, including but not limited to, hair texture and protective hairstyles (such as braids, locks, and twists), color, national origin, ancestry, creed, religion, physical disability, mental disability, medical condition as defined by applicable state law (including cancer and predisposing genetic characteristics), genetic information, marital status, familial status, sex, gender, gender identity, gender expression, sexual orientation (actual or perceived), transgender status, sex stereotyping, pregnancy, childbirth or related medical conditions, reproductive health decision making, age, military or veteran status, domestic violence or sexual assault victim status, or any other basis protected by applicable law. Nor will Gallo discriminate based on a perception that an individual has any of the foregoing characteristics or is associated with a person who has, or is perceived to have, any of those characteristics.

Gallo will comply with state and local laws prohibit discrimination for lawful out-of-work behavior, such as off-duty use of cannabis away from the workplace (subject to federal and state law exceptions), the existence of non-psychoactive cannabis metabolites in hair, blood, urine, or other bodily fluids as determined by a drug screening test (subject to federal and state law exceptions).

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gallo is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at 209.341.7000.

Gallo is enrolled in the Department of Homeland Security's E-Verifying program and will use the program to verify the employment eligibility of all newly hired employees as required.

E-Verify Notice (https://performancemanager4.successfactors.com/doc/custom/Gallo/E-Verify.pdf)

Right to Work

Employee Polygraph Protection Act (https://performancemanager4.successfactors.com/doc/custom/Gallo/3-Employee_Polygraph_Protection_Act.pdf)

Apply now »