Job Information
Hexagon Agility Account Manager in SALISBURY, North Carolina
Hexagon Agility is the leading global provider of highly engineered and cost-effective compressed natural gas, liquid natural gas, propane, and hydrogen fuel systems and Type 4 composite cylinders for medium- and heavy-duty commercial vehicles. Our solutions enable the safe and effective use of natural gas, propane, and hydrogen as a transportation fuel. These clean fuels reduce greenhouse gas and other air emissions and save money for fleet operators and their customers. Hexagon Agility is the most recognized brand for performance, reliability, durability, and safety of our fuel systems as well as our engineering capabilities and superior end-to-end customer service. To learn more about Hexagon Agility, please visit our website at www.HexagonAgility.com
We are currently seeking an Account Manager remote in Salisbury, NC .
Job Summary:
The Account Manager acts as a client advocate working with internal departments to ensure all customer requirements and needs are fully understood and satisfied. In order to succeed with customer advocacy, building strong relationships with key stakeholders within the customer’s organization is critical. Internally the account manager drives actions that will result in an exceptional customer experience therefore the role requires tactfully assertive communication and persistence when representing customer needs. The account manager may also assist with a broad range of tasks including but not limited to: sales, LTA’s, client complaints, data/analytics, invoicing, order processing, and ultimately ensuring timely closure to all open issues.
Duties and Responsibilities:
Build relationships as a trusted advisor with key decision makers and stakeholders within the customer’s organization and within Agility
Strive for an exceptional customer experience at all levels of B2B interactions
Advocate on behalf of the customer, ensure internal stakeholders clearly understand the voice of the customer in all areas of our business.
Persistently drive results on behalf of the customer, proactively identify and close issues and communicate status updates to the customer as required
Recognize and develop opportunities within the customer’s organization and work together with Agility’s sales teams towards achieving the organization’s growth
Anticipate customers’ needs and match them with appropriate solutions
Support attainment of sales targets relative to the assigned customer(s)
Solve and manage any conflict with the client promptly and efficiently
Act as a single point of contact for all matters related to the customer’s portfolio
Communicate with external and internal stakeholders the periodic progress of the business organization
Track and forecast key account metrics
Support data analysis for pricing adjustments and raw materials adjustment contracts, etc.
Provide required assistance on issue escalation and severity requests as required by the customer
Must be able to travel 25% - 50% of the time
Desired Requirements and Qualifications:
Bachelor’s degree in a relevant discipline or equivalent work experience
3+ years of account management or other relevant experience
Experience working directly with customers on commercial or technical issues
Ability to be creative, strategic, analytical, and think outside the box to solve problems
Interpersonal skills with keen ability to build relationships across organizations
Must be highly self-motivated
Physical Demand & Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand for long periods of time and use hands to finger, handle, or feel.
The employee is frequently required to stand, walk, reach with hands and arms; stoop, kneel or crouch; talk and hear. The employee must occasionally lift and/or move up to 100 pounds (with assistance). Specific vision abilities required by this job include close vision, and ability to adjust focus.