Why USAA?

We’re looking for those who share our values of honesty, integrity, loyalty, and service. By using HOH Fellowship Programs our goal is to build an extraordinary experience for transitioning service members, veterans, and military spouses that increases competitiveness and improves opportunities to find relevant employment by providing development, skills, and exposure to corporate working environment and private sector business operations. HOH Fellowship Programs are best-in-class workforce development programs that range from six to eleven weeks.

The Opportunity

We are currently seeking a dedicated Project Manager Lead to participate in Hiring Our Heroes (HOH) Fellowship Cohort 24-3 with USAA. This is a Hybrid opportunity for our San Antonio, TX location only.

Relocation assistance is not available for this position.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused results. The actual onsite days are resolved between each employee and manager.

We are seeking a Project Management Lead with expertise in performing and delivering complex work efforts to achieve business goals efficiently. The ideal candidate will demonstrate a deep understanding of how activities align with strategic objectives and program requirements while collaborating effectively with partners and project teams. If you excel in negotiating timelines and ensuring objectives are met, we want to hear from you

Job Requirements

• Drives implementation of moderately to highly complex work efforts, typically requiring confidentiality and enterprise-level transparency within a program to achieve strategic business goals and operational objectives.

• Works closely with cross-functional teams and resources to achieve work efforts and landmarks within established timeframes and program guidelines.

• Leads risk by using established risk management practices to address execution challenges associated with quality, schedule, and costs, in adherence with risk management framework.

• Accountable for planning, directing, delegating, and coordinating activities for moderately complex work efforts to accomplish goals and objectives within a specified timeframe, scope, and budget.

• Monitors and reports on business objectives, work efforts achievements, and key indicators and communicate trends to project team members.

• Communicates with work efforts partners and executive/senior management and provides insight on issues through root cause analyses.

• Facilitates collaboration on creative alternatives to project challenges and resolves issues / removes obstacles with subject matter authorities.

• Removes obstacles and impediments to ensure business and operational objectives are met.

• Develops, tracks, and maintains work effort(s) budgets that may include vital capital expenditures, operational expenses, and labor funding requirements.

• Handles ambiguity and consistently seeks to drive clarity among work effort(s) partners.

• Defines the control and the overall delivery of the work efforts to meet the goals, objectives, and success criteria.

• Establishes overall cadence for communication with impacted partners and provides framework for underlying work efforts(s) communication plans.

• Identifies and resolves interdependencies of work within work effort(s).

• Participates in work effort(s) closure activities to settle benefit / business impact realization to include retrospective management.

• Proactively runs risk by using work efforts management practices to address execution challenges associated with quality, schedule and cost and supports partner concern to resolve.

• Drives adoption and challenges standards. Leads subject matter authorities.

• Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Organizational Change methodology.

• Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

Minimum Experience

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of proven experience in project or program management, including planning, tracking and delivery.

• Expert knowledge of project management tools and methodologies.

• Experience on project and program management and execution experience delivering complex work efforts working with recognized program and/or project methodologies (e.g., Waterfall and Agile).

• Collaboration skills in a matrixed environment including providing consultative mentorship to help solve enterprise level issues.

• Extensive experience leading complex projects with significant number of results including information technology and dependencies across organization; working within defined scope and budgets with ambitious timelines.

• Extensive understanding of risk management policies and procedures.

Preferred Experience

• Current participant in the Hiring Our Hero's Fellowship Programs 24-3 Cohort, or the Non Direct HOH Fellowship 24-2

• Ability to lead multiple cross-functional projects concurrently

• Expert level skills with Microsoft office; PowerPoint, Word, Excel

• Comfortable working with large sets of data to show trends and tell a story

• Excellent interpersonal communications and effective writing, organizational and analytical skills.

• Proven work principles such as initiative, innovativeness, attention to detail and a focus on results.

• PMP Certification preferred

• Process improvement experience preferred

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation

Hiring Our Heroes fellows are paid by the HOH program.

If selected for a full-time role, USAA has an efficient process for assessing market data and establishing ranges to ensure we remain driven. You are paid within the salary range based on your experience and market data of the position. A geographic differential and/or shift premium may be applicable for this role, depending upon where and when this job is performed. The salary range for this position is: $99,160 - $189,530

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Relocation assistance is not available for this position.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.