The Wealth Management Operations service center is responsible for meeting the day-to-day service needs for the Chase Wealth Management Advisor and Client Service Centers as well as the Private Bank and J.P. Morgan Securities no-advice desks.

As a member of the JP Morgan Wealth Management Service & Administration Training & Talent Development team, the Associate Developer & Facilitator professional is responsible for all training and knowledge management needs for the group.

This position is responsible for the design, development, implementation, and performance support of JPMWM S&A learning initiatives. This position partners closely with management and subject matter experts to provide high quality customized training solutions and course development. The primary initial function of this position will be in relation to the launch, execution, and maintenance of Excellerate.

Responsibilities

• Utilize learning industry software to build interactive and robust courses in a variety of formats including virtual, e-learning, telepresence, and classroom

• Use storyboards, graphics, audio and video files, interactivity, and animations to construct courseware

• Facilitates and manages skill enhancement and initiative-specific training programs with audiences ranging from individual contributors to managers

• Conduct needs assessments with internal clients to identify performance gaps and implement solutions tailored to the stakeholders' training requirements through focus groups, workshops, surveys, and individual interviews

• Design and maintain new hire, skill enhancement and initiative-specific training programs

• Manage multiple training program development projects ranging up to high complexity/high impact

• Coordinate training sessions with internal business partners, includes details such as location, logistics, set-up, and materials

• Coordinate logistics of pre and post training implementation - Scheduling, room reservation, outlook invitations, roster management

• Participate and lead project teams whose outcomes have significant impact to business results

• Responsible for LMS administration including adding courses to database, managing attendance, performing evaluations

• Examine course feedback and metrics to assess training participation, effectiveness, and ensure that appropriate outcomes/improvements have been attained

Skills/Qualifications Required

• Previous experience in talent development or training

• Previous JPMWM Service Center experience

• Series 7 License

• Prior project management experience

• Strong Microsoft Office skills - Word, Excel, OneNote, PowerPoint

• Demonstrates excellent facilitation, oral and written communication skills

• Strong instructional design and development skills

• Facilitation or presentation experience

• Strong organizational skills

• Ability to work independently and manage multiple priorities and responsibilities

• Capability to effectively interact at all levels in the organization

• Exceptional problem-solving and decision-making skills

• Some travel required

Skills/Qualifications Preferred

• Experience with Learning Management Systems

• Proficiency with course development software such as Adobe Captivate and Articulate Storyline

• Prior experience in media editing software including Adobe Photoshop, Adobe Illustrator, and Adobe Audition

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans