Job Information
TEKsystems Major Incident Manager - Service Desk in San Antonio, Texas
Our partner is looking for an ITSM Incident Manager to support a large financial services company in San Antonio. Opportunity to help support a growing service desk operations team. Incident Manager Responsibilities
Identifying and resolving incidents in a timely manner
Keeping relevant parties updated on the status of incidents
Developing and implementing processes and procedures for incident management
Overseeing the work of incident response teams
Escalating incidents as needed
Reporting on incidents and trends
Incident Manager Requirements & Skills
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work well under pressure and meet deadlines
Strong organizational and time management skills
Experience with incident management processes and procedures
Experience leading and managing teams
Technical knowledge and experience
Eligibility
requirements apply to some benefits and may depend on your job classification
and length of employment. Benefits are subject to change and may be subject to
specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
§ Medical,
dental & vision
§ Critical
Illness, Accident, and Hospital
§ 401(k)
Retirement Plan – Pre-tax and Roth post-tax contributions available
§ Life
Insurance (Voluntary Life & AD&D for the employee and dependents)
§ Short
and long-term disability
§ Health
Spending Account (HSA)
§ Transportation
benefits
§ Employee
Assistance Program
§ Time
Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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