Overview - The Representative, Credit Authorization, is responsible for reviewing and dispositioning customer credit applications according to Company guidelines and standards. This position is a customer support role and requires effective communication skills to interact with both external and internal customers and store associates via a variety of communication platforms.

Key Duties & Responsibilities

• Disposition customer credit applications based upon internal credit policies and procedures.

• Communicate the credit application decision to both clients and retail associates.

• Accountable for efficiently managing credit application queues, ensuring applications are processed in the order of their submission.

• Review customer credit applications (Verify accuracy of information; Cross reference information against supporting documentation; Research using third-party credit services and resources).

• Interact with customers (internal and external) and store representatives using a variety of platforms and methods, including by phone and electronically.

• Meet performance objectives related to handling of inbound and outbound calls, response time, customer wait times, and customer service ratings.

• Always maintain a customer-service orientation, both with internal and external customers and store associates.

• Partner with leadership to address complex credit authorization matters and escalated customer concerns.

• Other duties as assigned.

Required Experience

• High school diploma or GED required.

• 1+ years’ prior experience in customer service required.

Preferred Experience

• Prior call center experience preferred.

• Prior experience reviewing and dispositioning consumer credit applications a plus.

• Attention to detail, with demonstrated ability to review data, identify discrepancies and research and report findings.

Skills & Abilities

• Strong communication skills (written and oral) with the ability to interact with individuals at all levels within the organization.

• Must have strong customer service skills.

• Ability to multitask and handle multiple projects simultaneously in a fast-paced environment.

• Proficient in Microsoft Office (Outlook, Excel and Word).

• Ability to work a full-time schedule including evenings, weekends, and holidays, with overtime as needed.

• Exceptional analytical skills, strong ethical behavior, and the ability to work with sensitive financial data.

Working Conditions

• Work is performed in an office (retail, distribution, call center) environment.

• May require prolonged periods of sitting/standing.