Our Company

Apreva Hospice

Overview

Be the First Step in Exceptional Care as a Hospice Intake Coordinator!

At Apreva, ourHospice Intake Coordinatorsplay a pivotal role in ensuring a seamless and compassionate transition for patients entering hospice care. As an Intake Coordinator, you will be the first point of contact, guiding patients and their families through the intake process—from the initial referral to admission. You will work closely with our interdisciplinary team to ensure that every patient receives the care and attention they deserve during their hospice journey.

If you’re passionate about providingcompassionate support, have a keen eye for detail, and thrive in a fast-paced, patient-centered environment, this is the perfect opportunity for you. Join us and make ameaningful impactfrom the moment a patient and their family need it most.

Schedule:

Tuesday – Saturday | 10:00 AM – 6:30 PM

Our Comprehensive Benefits Include:

• Medical and dental coverage

• Short- and long-term disability

• Life insurance

• Generous paid time off

• 401(k) program with company match

• Flexible Spending Account (FSA)

• Employee Assistance Program (EAP)

• Exclusive vendor discounts

Responsibilities

• Coordinates all aspects of the patient intake process including establishing and maintaining positive relationships with customers and referral sources

• Completes the intake process from initial referral contact to hospice admission

• Ensures seamless transition of patients to hospice by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers

• Utilizes clinical knowledge to triage incoming referrals to determine necessity of timely initiation of care to include need for same day admissions

• Communicates directly with patients and families to ensure acceptance of services, responding to customer requests and concerns, and coordinating the insurance verification and authorization processes

• May be called upon to resolve complex customer service issues or requests from patients, physicians, family members, or referral sources

• Documents pertinent information regarding the patient’s demographics, medical condition, medications and treatments, and service being requested

• Consults with physicians, nurses, discharge planners, and other health care professionals to facilitate a safe and smooth transition to hospice by coordinating services and equipment needs for clients prior to their admission

• Uses clinical knowledge and knowledge of hospice criteria to anticipate patient needs and/or needs for orders for care

• Effectively communicates hospice criteria to referral sources and serve as a resource for hospice criteria and alternatives to internal and external customers

• Ensures face-to-face has been arranged if needed

• Ensures compliance with all state and federal referral and intake regulatory requirements.

• Reports problems of a clinical nature to the Director of Clinical Operations or Clinical Supervisor as appropriate

• Establishes and maintains positive working relationships with current and potential referral sources

• Initiates initial and ongoing insurance authorization

• Explains the Company’s policies, procedures, and programs to referral sources, patients and families

• Follows through on requests for marketing information

• Builds and monitors community and customer perceptions of the Company as a high quality provider of services

• Provides leadership in strategic planning including identifying opportunities for additional or improved services to meet unmet customer needs

• Maintains comprehensive working knowledge of the Company’s contractual relationships and ensure that patients are admitted according to contract provisions

• Maintains comprehensive working knowledge of community resources and assist referral sources in accessing community resources should services not be provided by the Company

Qualifications

• Registered Nurse or Licensed Practical Nurse, with current and unencumbered appropriate state licensure

• At least two years of healthcare experience preferably in hospice operations

• Demonstrates a working knowledge of insurance reimbursement guidelines

About our Line of Business

At Apreva Hospice, we are committed to bringing the highest level of patient care to our patients and their families. We are able to do this by employing compassionate, skilled individuals who are committed to providing a true hospice experience for our patients. Our mission and purpose are to honor and promote dignity and quality of life for our patients and their loved ones. If you are seeking a hospice that will allow you to provide meaningful care, from day one, join our family of talented health care professionals. For more information about Apreva Hospice, please visitwww.aprevahospice.com. Follow us onLinkedIn (https://www.linkedin.com/company/apreva-hospice/) andFacebook (https://www.facebook.com/aprevahospice) .

Salary Range

USD $33.00 - $36.00 / Hour

ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at TalentAcquisition@brightspringhealth.com .

Click here (https://www.brightspringhealth.com/careers/frequently-asked-questions/) for additional FAQ information.

Job LocationsUS-CA-SAN DIEGO

ID 2025-158747

Line of Business Apreva Hospice

Position Type Full-Time

Pay Min USD $33.00/Hr.

Pay Max USD $36.00/Hr.