We are seeking a Clinical Systems Analyst to to join our team and support the optimization and implementation of clinical systems across our organization in San Jose, CA. The Systems Analyst is responsible for providing application support, scoping business requirements, and performing system optimization for the Health Center and Behavioral Health (BH) departments. The Systems Analyst optimizes the Epic electronic health record (EHR) system by improving workflows, integrating technologies, and enhancing user satisfaction. This role includes troubleshooting, Tier 1 application support to improve efficiency and support high-quality patient care.

$37.23 - $40.87/hourly

Hybrid! 2days onsite, 3 remote!

MUST HAVE: Workflow developing/Optimizing experience.

Education/Experience:

Bachelor’s degree in health information informatics, Information Technology, Health information management, or a related field or equivalent experience.

Workflow developing/Optimizing experience.

Healthcare experience.

EPIC experience.

Duties and Responsibilities:

Execute work according to standard operating procedures (SOPs) and job aides to ensure consistency and compliance with established guidelines.

Provide regular work plan updates to the Systems Manager and identify retraining needs. Develop, maintain, and enhance Information Services (IS) team documentation, including procedures, job aides, user guides, tip sheets for accuracy and user clarity.

Resolve day-to-day application needs including clinical applications setup, resolving application errors, training issues, and user account setup and maintenance.

Follow IS Change Management policy by creating requirement documents and test plans on new system features and updates.

Manage Epic user onboarding and offboarding processes, perform account access audits, and ensure system security. Provide direct support to clinical operations and patient care teams, assisting new users and facilitating acceptance, integration and effective use of Epic upgrades and features.

Administer administrative tools and specific areas of Epic exclusive to Systems Analyst support, including Smart Phrases, Smart Lists, Epic user account security, workstations, printers, and patient merge.

Collaborate with clinicians on system requests, including adding diagnoses and procedure codes, assisting user creation of SmartPhrases, and supporting clinical tools or workflows.

Benefits:

Signing Bonus: A warm welcome to our team!

Generous Paid Time Off: 12 Paid Holidays, including a Floating Holiday, Paid Vacation, and Sick Time.

Comprehensive Benefit Plan: Choose from four Health Plan Options, with 95% of premiums covered.

Retirement Benefits: 403(b) Retirement Plan with a match.

Investing in Your Future: Eligibility for the State Loan Forgiveness Program and the HRSA Loan repayment program ($50k+ over the course of two years)!

Wellness: Free access to Headspace mindfulness app.

Pay Details: $37.23 to $40.87 per hour

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance