Date: Sep 7, 2024

Location:

San Juan, PR

Company: Popular

Workplace Type: Hybrid

Foreign Currency Exchange

AtPopular,we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

Are you ready for a rewarding career?

We have more than 9,000 people working for Popular in Puerto Rico, United States, Virgin Islands and Latin America.

Come and join our community!

General Description

Foreign Exchange Department is responsible for buying and selling for almost all major foreign currency to internal and external customer. Advice customers on which foreign products are most convenient and providing optimum customer service and satisfaction. Support branches with the foreign exchange transactions, quotes for wires transfers to commercial and noncommercial customers. Provide quotes Non-Due from Bank wire transfer for transactions for which Banco Popular doesn't have an account. Provide quotes Due from Bank transactions for which Banco Popular has an account. They are channeled through corresponding banks. Comply to department guidelines, policies, procedures and regulatory requirements governing and OFAC verification.

Essential Duties and Responsibilities

• Attentively listen to the customer to address any questions or problems the client may have.

• Offer information to customers in order to identify which product best fulfills customers’ needs.

• Proactively prevent and resolve any customer problems or issues. • Utilize sales and customer service skills.

• Effectively execute foreign exchange transactions and/or services in accordance to bank policies and procedures and in adherence to legal and regulatory requirements.

• Maintain the currency amount of cash in teller’s area and ensure cash is secured to be in compliance with security/safety measures.

• Maintain a reasonable inventory amount of the different currencies.

• Prepare trade tickets quotes for credit transactions. Investigates, with the sending bank, transactions not identified and follow up investigations until transaction is completed.

• Sell excess currencies to the bank agents. Performs spot purchases to cover wire transfers and money positions between our bank foreign accounts.

• Support in Non-Due from Bank wire transfers and operational processes.

Education

Bachelor's degree completed from an accredited university or college. Preferably in Business Administration.

Experience

Two to three years related experience.

Knowledge, Skills and Abilities (KSA's)

• Stay focused on main issues, prevent irrelevant issues or distractions from interfering with timely completion of assignments.

• Collects, research and complement data; Synthesize complex or diverse information.

• Demonstrate attention to detail; Apply design principles; generate creative solutions.

• Identify and resolve problems in a timely manner; develop alternative solutions.

• Oral Communication: (Spanish and/or English) Speak clearly and persuasively in positive or negative situations

• Demonstrate group presentation skills.

• Write clearly and informatively; edit work for spelling and grammar.

• Present numerical data effectively.

• Ability to positively interact with customers in difficult and demanding situations.

• Ability to learn bank products/services and procedures/policies and basic office equipment (inclusive of computer operations relevant to performing tasks).

• Perform each essential duty satisfactorily.

Values

Passion for People

Succeed Together

Own Every Moment

Build the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.

Important:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

If you have a disability and need assistance with the application process, please contact us asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you are a California resident, please click here to learn more about your privacy rights.

Popular is an Equal Opportunity Employer

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com .

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