Main activities:

1. Supporting end users and distributors to provide equipment specifications through phone calls, e-mails and chats.

2. Assisting end users and distributors regarding equipment application queries and how to use the equipment's properly.

3. Execute the warranty/defects products exchange process, trade-in, RBR (repair by replacement) or DOA (damage on arrival) processes to guarantee the customer satisfaction.

4. Assist an Authorized Service Provider (ASP) requests such as spare parts prices and part numbers information.

Desired profile | Hard Skills:

Knowledge of Electricity and Electronics (basic concepts)

Knowledge of Metrology will be a plus

Advanced English language

Soft Skills:

Proactive adaptability - ability to identify opportunities and challenges through trends, data and information and be able to adapt to new scenarios.

Digital culture - create, engage for change through the use of digital resources.

Multifocal empathy - the ability to put oneself in "other people's" shoes, knowing that each party involved may have radically different views and needs.

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

Fortive: For you, for us, for growth.