SUMMARY Under the direction of the Safety, Security and Risk Manager, works to ensure the security of CAT employees, facilities, and vehicles by patrolling designated areas, monitoring surveillance cameras, controlling facility access, enforcing CAT policies, and responding to unusual occurrences.

ESSENTIAL JOB FUNCTION:

Provides security staffing at the CAT Operations and Maintenance Facility and the Intermodal Transit Center. Patrols CAT facilities on foot and monitors surveillance cameras, and reports any unusual activity or conditions that might affect security. Verifies credentials of CAT employees to ensure that only authorized personnel access controlled areas. Escorts visitors and contractors on CAT property as necessary. Occasionally provide security presence on public transit vehicles in order to ensure the safety of CATs passengers and operators, or respond to unusual occurrences on transit routes. Develops familiarity with CAT policies and ensures that all members of the public follow these policies to keep public spaces clean, safe, and secure. Develops basic familiarity with CAT services in order to provide assistance to the public. Shows exceptional customer service skills and uses appropriate conflict management and de-escalation techniques to ensure that all situations are resolved safely. Communicates effectively and professionally with other CAT personnel in person and via telephone and radio. Prepares clear, concise written reports using CAT-provided forms in order to ensure thorough documentation of events occurring on shift. Develops thorough knowledge of all CAT practices and procedures related to security, incident handling, emergency situations, etc. and attends mandatory refresher training sessions. Performs other duties as assigned.

EDUCATION AND EXPERIENCE: The preferred candidate will possess a high school diploma and previous experience in security, law enforcement, or a related field. Experience in a public-facing transit or other customer service role is also desirable.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS and ABILITIES: Ability to learn and apply CAT policies and procedures consistently and prudently.