JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Account Executive The Account Executive creates and drives the account plan to exceed the client's expectations, leads the Account team to deliver outstanding performance and ensures safety and efficiency are at the highest levels. This opportunity is leading a large account team with significant growth expected over the next several years, supporting a Fortune 50 client. THE TEAM The Account Executive will lead a large team of talented Material Handling, Base Building and Engineering professionals and technicians managing and maintaining a network of fulfillment and sortation centers in North America.Direct reports will include four Operations Directors responsible for discreetaspects of the 130MSF portfolio. They are supported by 14regional maintenance managers (RMMs) who support a portfolio of client locations. A significant expansion of the portfolio is expected and additional RMMs will be added to the team to accommodate growth. Other key team leaders include a Finance Director, HR Director, Communications Director, Performance Director and Safety Director. MAJOR RESPONSIBILITIES The Account Executive is accountable for developing and implementing an account plan which will exceed our client's expectations and ensure a healthy long-term relationship.The Account Executive anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans to exceed revenue and profitability. The Account Executive creates and manages high performing teams which not only deliver operational excellence but keeps employees engaged and thriving.Safety, Innovation, Cost Optimization, Reliability and Uptime are essential to the success of the engagement.The client environment is a 24x7 operation which regularlyrequires engagement and leadership outside of normalbusiness hours. ESSENTIAL FUNCTIONS CLIENT SATISFACTION Executes the vision and strategy of the account plan ensuring the client objectives and interests are met Ensures service delivery is high quality and exceeds client expectations Develops, manages and implements Voice of the Customer (VOC) to regularly gain input and direction from clients Responds to any client issues in an expedient and professional demeanor Dives deep intoissues to inform both near-term mitigationsand long-term solutions to avoid repeating issues BUILDS AND MANAGES HIGH-PERFORMING TEAMS Hire, attract and retain a team of top talent employees; improve team performance through regular coaching and feedback; provide recognition Understand the client's key business drivers; focus the team to ensure those priorities are aligned with our deliverables Embody the firm's and client's values and core behaviors of collaboration, integrity and excellence Advances the firm's diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion FINANCIAL MANAGEMENT Develops budget and manages to ensure plan is met or exceeded in both growth and profitability Balance negotiating contracts, amendments, and/or minor changes to contract exhibits multiple times/year while protecting the account's people, performance, and financial position Retain all current business lines and expand the book of business with the c