Req #: 238528

Department: SCHOOL OF MEDICINE

Job Location Detail: The work may be performed during the department’s core business hours; either by telecommuting or in an office environment, based on the team’s business requirements and manager approval. Off-hours and weekends may sometimes be needed to resolve problems.

Posting Date: 09/12/2024

Closing Info: Open Until Filled

Salary: $7,500 - $8,334 per month

Shift: First Shift

Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-staff-20230701_a11y.pdf )

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty.

The School of Medicine has an outstanding opportunity for a Business Analyst to join their team.

The University of Washington (UW) is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.

The Dean of Medicine IT team supports administrative and educational functions across the UW School of Medicine via a combination of custom and packaged solutions. We are seeking candidates for the position of Business Analyst (BA).

The BA will work with our customers, Project Managers, and development team. They will gather and document business requirements and create other documentation as needed to support new development work and enhancements to existing systems and applications. This role is a key component in our ongoing drive to better serve our customers and the School of Medicine’s mission to improve the general health and well-being of the public.

UW School of Medicine (SoM) is made up of a complex set of business, and administrative workflows. The Analyst needs to gain an understanding of the overall organizational processes and the processes related to the projects with the assigned portfolio.

The system environment within the UW SoM includes multiple departmental systems, both stand-alone and integrated to other systems and data repositories. An understanding of the systems and their integration with assigned projects is critical to the Analyst’s success.

This position must exercise discretion, independent judgment, and self-direction in the responsibilities called for. The position may provide access to restricted or confidential information including employee and medical student information, financial information, and other sensitive materials and information. The Analyst should access and use the minimum necessary information to perform job responsibilities and duties and only for authorized purposes.

The Analyst must be able to:

• Conceptualize and communicate solutions to both business and IT partners, providing translation and connection between them by comfortably straddling both worlds.

• With a sense of strong intellectual curiosity, constructively question and influence thought partners across functional areas and end-user audiences due to the level of ambiguity and complexity of requirements.

• Work with and across all staff, leadership, and executive levels to accomplish assignments.

• Create and drive adoption of new Business Analyst methodologies as appropriate.The Analyst works with leadership and staff across the UW SoM to ensure that projects and products delivered by DOM IT meet organizational strategic goals and that the solutions consistently meet the needs of our customers.The Analyst functions will be performed in partnership with business partners and potentially other UW departments across UW entities and affiliates. Working relationships must be established and productively maintained with operational department managers and senior leaders in key customer groups at UW SoM. DUTIES AND RESPONSIBILITIES Project Business Analysis (85%):Requirements Gathering and Analysis:

• Engage with stakeholders (clinicians, researchers, administrators) to elicit, document, and prioritize business requirements.

• Analyze existing processes, workflows, and data to identify opportunities for improvement. Examples of existing processes and workflows include managing the workflow of School of Medicine Faculty Appointments (from the creation of the position through recruitment, hiring, annual review and merit consideration, changes in title and compensation, and eventual separation from the SoM) and consolidating data from approximately 15 source systems into a single reporting database for use by SoM staff, faculty, and students.

• Translate business needs as defined by our internal customers (for example, the need to demonstrate that all student reports of mistreatment are received, monitored, and responded to) into clear and concise functional specifications that can be used as the basis to create technical solutions to satisfy the business needs.Solution Design and Documentation:

• Work closely with development teams to design solutions that align with business goals. Possible solutions include but are not limited to new custom-developed software, enhancements or changes to existing custom software, the selection and implementation of packaged software, and changes to manual business processes.

• Create detailed documentation, including use cases, process flows, and user stories.

• Collaborate with data and application architects within the DOM IT team, who oversee the development of our custom software solutions, to ensure the technical feasibility of proposed software solutions.Data Analysis and Reporting:

• Extract, transform, and analyze data from various sources (SQL Server, SharePoint lists, etc.).

• Create and maintain reports and dashboards for decision-making.Test Case Development and Execution:

• Write comprehensive test cases based on functional requirements.

• Execute test cases to validate system functionality, identify defects, and ensure quality.

• Collaborate with developers during testing phases.Project Coordination and Support:

• Assist the DOM IT project managers in planning, tracking, and executing IT projects.

• Coordinate user acceptance testing (UAT) and provide timely feedback.

• Support end-users during system implementations and upgrades. Our end users can include SoM administrative staff, faculty, and departmental staff.Stakeholder Communication:

• Facilitate workshops, meetings, and presentations to gather requirements and share findings.

• Communicate effectively with technical and non-technical stakeholders, including SoM administrative staff and directors, SoM departmental directors and staff, and DOM IT technical leadership.Process Improvement Initiatives (10%):

• Develop and maintain tools, templates, standards and reports to support Business Analyst functions.

• Participate in quality and continuous improvement activities.

• Stay up to date on the latest process and IT advancements to automate and modernize systems; attending meetings and presentations to share ideas and findings.Operations (5%):

• Continue professional development in order to keep abreast of emerging technologies, methods, and best practices.

• Attend team and departmental meetings as appropriate.

• Other duties as assigned. MINIMUM REQUIREMENTS

• Bachelor’s degree in computer science, business, or a related field.

• 3+ years of experience in business analysis Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration. ADDITIONAL REQUIREMENTS

• Executing progressively more complex business analyses within an information technology environment including scope definition, requirements gathering, performing cost/benefit analysis, business process re-engineering, etc.

• Demonstrated experience with a variety of research and analysis techniques, ideally including a mix of both quantitative and qualitative methods for understanding and documenting end-user and business owner requirements.

• Defining and translating users’ requests into effective, functional/non-functional and technical specifications and documentation.

• Takes personal responsibility for meeting customer commitments and correcting customer problems.

• Demonstrated ability to support and participate in cross-functional, cross organizational work groups to implement projects or organizational changes.

• Knowledge of various software development and service management methodologies/concepts (e.g. Agile, Kanban, ITIL, Waterfall).

• Awareness of the industry standard Business Analyst best practices (e.g., IIBA BABOK).

• Experience developing traceability matrixes from requirements and/or assisting with user testing of a software solution.

• Values consistent with those of UW Medicine's mission to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists, and other health professionals.

• Excellent written and oral communication abilities as well as presentation skills, to articulate vision and translate complex issues into comprehensible ideas and concepts across organizational boundaries with both technical and non-technical staff.

• Strong interpersonal skills with the ability to work effectively with a diversity of personalities.

• Flexibility with proven ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.

• Strong organizational, multitasking, and collaboration skills in various work environments including complex, matrix environments.

• Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.

• Internal motivation to be action oriented and results driven with ability to adapt to change.

• Must be able to learn, understand, and apply new technologies. DESIRED QUALIFICATIONS

• Academic Healthcare experience.

• Working knowledge of program design and evaluation and change management.

• Proficiency in the specific Microsoft tools including Excel, Word, PowerPoint, Teams, Project/Project Online, and/or SharePoint.

• Demonstrated ability to perform data analysis, including querying standard databases using SQL.

• Knowledge and experience with ITIL methodologies and practices. Application Process: The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are access ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.