Veterans, Reservists, Guardsmen and military family members are encouraged to apply!! We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TX, UT, VA/DC, *WA, WI & WY only) Job Summary Supports command center performance management within assigned operational function working closely with business leaders and other stakeholders to ensure contract requirements are met and organizational performance is optimized. Diagnoses performance issues, develops and implements solutions. Conducts quantitative and qualitative analysis and assessment on TriWest operational processes, systems and other drivers of performance. Utilizes quantitative tools and techniques to perform data-based analysis. Utilizes consulting and facilitation approaches for qualitative assessments. Produces complete and informative reports, describes options in terms of cost/benefit, and makes recommendations to leadership and/or user groups for process/program improvement and/or decision-making. Collaborates with command center leadership to evaluate and improve organizational practices that maintain and enhance program performance, organizational efficiency and customer responsiveness. Supports department leaders and engages in discussions to address staffing or workflow issues that impact performance to maximize resource efficiency and effectiveness in ways that enhance customer satisfaction. Supports project implementation when required using project management tools to develop project plans/timelines, coordinate/manage project, monitor and report status, progress and areas of risk in relation to established project objectives, requirements and timelines. Works quickly and thoroughly to perform analyses, report results, produce deliverables and support implementation on time. Education & Experience Required: Bachelor's degree in Business Administration, Management Information Systems, Finance, Engineering, Healthcare Administration, or related field; or equivalent experience 5+ years' experience in operational performance management or project management 5+ years' experience managing complex projects/teams 4+ years' experience in business analysis, process improvement, and/or consulting Extensive experience in business model development and analysis Extensive experience with multiple databases, Excel, SQL, and other reporting and statistical tools Experience in process and program improvement and business and operational planning Experience in delivering quality and efficiency gains as a result of process and program improvement project management People leadership experience Experience preparing presentation and reports Healthcare experience in Operations, Managed Care and/or Medical Management and using medical terminology Preferred: Master's degree in Business Administration, Healthcare Administration or related field Healthcare experience in Finance, Revenue Cycle and clinical terminology/coding Certification in Lean Six Sigma Green Belt or Black Belt Healthcare, management or analytical consulting experience Experience and knowledge of the VA health system and/or Military Health System Experience briefing and/or advising executive leadership Key Responsibilities Leads command center performance team to monitor, analyze, trend and manage performance. Develops a deep understanding of the assigned business areas to include understanding workflows, performance drivers, interdependencies and previous performance solutions. Prepares detailed qualitative and quantitative assessments of processes and programs that result in measurable quality, efficiency and effectiveness improvement recommendations and outcomes. Creates complex project