At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We're working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our diverse team of problem solvers as we add new chapters to the history of spaceflight! In this role you will join a unique, passionate, and highly skilled Talent Acquisition Operations team to provide day-to-day support to users with system-related inquiries. This includes partnering cross-functionally to troubleshoot and address system issues, as well as maintain service levels for resolutions. In this role, you'll also support other subject matter experts with the testing of workflow configuration changes and analyzing data flows for process improvement. Opportunities for additional special projects and analysis will be available as improvement areas are identified. Responsibilities: Provide day-to-day support to users with systems-related inquiries and requests for support (e.g., issues, systems/usability, ATS/CRM functionality, and processes). Responsible for the auditing, verifying and process of new hires in our Applicant Tracking System (ATS), Workday. Develop and provide monthly metrics to TA leadership on tickets, types of errors, and corrections made. Research and respond to information inquiries and resolve or redirect escalated support requests as appropriate. Serves as the point of contact for our partners in the HR Service Desk, Onboarding, Payroll, etc. Support the TA Ops team in evaluating system solutions to meet changing business requirements. Lead special projects related to the testing and deployment of new functionality and system improvements. Establish appropriate auditing and monitoring of HR data to ensure accuracy. Research and address data integrity issues and/or errors, ensuring a high level of data integrity is maintained and transactions are accurate. Support projects to streamline processes, improve efficiency and achieve outstanding customer service. Minimum Qualifications: 2+ years of experience in providing end-user support Associates degree Strong technical skills with attention to detail Ability to multi-task and overcome obstacles with innovation to meet critical deadlines Strong customer orientation, communication, and interpersonal skills to communicate clearly and partner successfully with both technical and functional audiences Strong computer skills, including Microsoft Office and human capital management systems Ability to work in a rapid and complex changing work environment Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum Desired Qualifications Bachelor's degree in Information Technology, Human Resources or related business area Additional years of proven success providing technical support to end users Expertise in Workday, Jira, or similar ATS and ticketing systems Compensation Range for: CO applicants is $78,622.50-$110,071.50;WA applicants is $85,770.00-$120,078.00 Other site ranges may differ Applications will be accepted on an ongoing basis until the requisition is closed. Inclusivity Statement Don't meet all desired requirements? Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At Blue Origin, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every desired qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Export Control Regulations Applicants for employment at Blue Origin must be a U.S. citizen or national, U.S. permanen