Job title:

Field Service Technician

Role Summary:

The purpose of the Field Service Technician job family is to support the technical needs of Philips customers, providing maintenance and installation to HealthTech products & services, maximizing customer satisfaction by seeking opportunities to support our customers further and deliver value. This family is technical in nature, with strong customer focus, and works collaboratively with the wider organization to provide exceptional service to our customers. Technical capabilities range from product malfunctions, proactive, predictive, upgrades and installations, and can be provided at customer location or remotely or via accessing Philips Remote Service channels.

Key Areas of Responsibilities:

• The Field Service Technician is the ambassador of Philips HealthTech ensuring that all customers are satisfied while meeting or exceeding our business targets.

• Executes technical service to the requests, problems, or planned service activities. These can be coordinated, scheduled and with prepared action plans from the Customer care center. Solutions or actions should be carried out in accordance with our regulatory guidelines, processes & procedures.

• Solutions are provided by using Remote\Onsite diagnostics, troubleshooting techniques, service technical information, or knowledge, executing service work orders and keeping the customer informed of the service status.

• Focuses on First Time Right ensuring action plans are followed, with parts (if required), and preparation such as diagnosis/troubleshooting information is executed as per action plan before the onsite visit as necessary

• Handles complaints (safety & non-safety related) & Escalations to ensure accurate and timely analysis, registration.

• Seek Lead generation for sales or value-added Service Opportunities, where we can support our customers further to deliver value.

• Understand image quality issues and the basics of network connectivity and DICOM, and determine when to support complex content.

• Contributes to maintaining/developing organizational enhancement and modality performance through continuous development.

Qualifications & Requirements:

• Bachelor's degree or equivalent desired (preferably in an engineering, medical or science related qualification)

• Relevant Experience for 1- 5 years.

• Business English Level required in addition to local language.

• Comprehensive PC skills e.g. Experience with Microsoft Windows and Office Software applications.

• Competent in IT/Network diagnosis/system connectivity/Remote service essential.

• Prefer prior experience within an engineering, medical or science related environment.

• Customer focus, Active listening, Clear and effective communication

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.