Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Role and Responsibilities

• Assist the Services Manager with answering phone calls, emails, and other clerical tasks.

• Support Funeral Director and Location Manager in retaining heritage and grow market share through active involvement with community.

• Interfacing with families and assisting in providing support.

• Ensure adherence to all professional, municipal, provincial/state and federal licensing authority, regulations and applicable rules.

• Aftercare includes delivery of documents, stationery, documentation, information on insurance, health benefits and pension, pre-arrangements for next of kin.

• Answering phones, preparing reports as necessary and participating in staff meetings.

• Ability to use technology while meeting with families.

• Identifies and resolves problems in a timely manner.

• Skillfully gathers, analyzes and trends data.

• Interact and connect with families in order to provide support

• Produce and maintain service contract files

• Other responsibilities as assigned.

Qualifications and Education Requirements

• High school diploma or Equivalent.

• 1-2 years of industry experience.

• 3- 5 years of recent administrative or customer service experience.

• State Funeral Director License is highly desired

• Pay range: $24-27

Preferred Skills

• Strong Computer Skills

• Excellent Administrative Skills.

• Excellent Customer Service Skills.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

• Ability to operate office equipment such as photocopiers, printers, fax machines, etc.

• Conveys information clearly and concisely in written and spoken communication

• Resolves problems and provides solutions to customers in a timely manner

• Time management and organizational skills

• Reliable transportation for occasional errands, local health departments, post office, deliveries, etc. (Mileage reimbursement available)

Postal Code: 91403

Category (Portal Searching): Operations

Job Location: US-CA - Sherman Oaks

Job Profile ID: N00040

Time Type: Full time

Location Name: Neptune Society–Sherman Oaks (L)