You will be handle and assist clients in all phases of consignment preparation. Handle, coordinate and monitor all QuickSTAT Client and Operational activities within Asia Pacific (except Australia, New Zealand) ensuring compliance with all agreed company policies.

Your Role

You also will be responsible in coordinate and monitor all QuickSTAT live network activities ensuring adherence to agreed rate structures and pricing policies. To work collaboratively with Client Account Management, Sales, other control stations, and LSPs to ensure maximum client satisfaction

Your Responsibilities

• Attend to queries from operations and other control stations pertaining to milestone updates, service deviations and other events within Asia Pacific (except Australia, New Zealand).

• Escalate service issues to management

• Develop and maintain good working relationships with clients.

• Working in conjunction with the pricing team to provide clients with requested quotations in a timely manner.

• Providing assistance to and working alongside Customer Relationship Managers to ensure client satisfaction and prompt actioning of client bookings & enquiries.

• Ensure compliance with company policies and procedures.

• To, on a daily basis, ensure Network / Vendor partner compliance to all agreed company policies, procedures and pricing structures.

• Flexibility within the job role to work additional hours if necessary.

• Effective communication with all staff and cooperation within the senior management team.

• Seek appropriate support as necessary.

Your Skills and Experiences

• Specialist (Biopharm) Courier Operations Experience

• Customer Services Experience

• Comprehensive understanding of Courier / Freight Operations including Import / Export / Warehouse & Transport

• Excellent understanding of World Geography

• Comprehensive understanding of the various temperature controlled packaging solutions available on the open market to forwarders

• Knowledge of country specific rules and regulations relating to the Importation and Exportation of pharmaceutical products

• Awareness of time zones for different regions

• Understanding of transit milestones (COB/POD etc)

• Negotiation and problem-solving skills / Teamwork skills and strong self-motivation ability / Good numeric / financial ability

• Ability to work well under pressure / Excellent time management skill / Ability to motivate and lead a team

• Good computer skills; Word / Excel / PowerPoint essential / Analytical ability / Communication skills / Management skills / Decision-making ability / Planning and organizing

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.