Job Description :

Join our Supply Chain and Manufacturing Team

Our Supply Chain and Manufacturing team are problem-solvers, sourcing, producing, and delivering our much-loved brands to delight customers around the globe. Over half of Diageo’s 30,000+ people work in Supply Chain and Manufacturing. It’s an intricate and sophisticated operation that’s the product of logistical, manufacturing, and technical collaborations.

Our teams in 100 sites in over 30 countries cover production facilities, supplier relationships, customer collaborations and third-party agreements. We’re committed to realising our ‘Society 2030: Spirit of Progress’ goals, to protect the environment and support our farmers and suppliers. Whatever your skills and experience, we’ll help you to thrive in our inclusive culture.

About this role

This role is part of the GT Supply Customer Operations team and reports to the Customer Operations Manager. The role is responsible for the effective running of the Supply Operations for the APAC and MENA region and will support in managing the day-to-day Supply Chain & order fulfilment into customers. The role will execute tasks involving logistics, allocation management, portfolio & regulatory management, inventory management & demand management across primary and secondary customers for the region. This role requires collaboration internally with the Commercial teams, Customer Service, Planning and Logistics teams.

The Customer Operations lead owns all tasks related to the effective & seamless delivery of volumes into customers & delivery of key Improve projects as part of our ambition to become the number 1 Supplier in Travel Retail through Customer Collaboration and Supply Chain Excellence.

Top Accountabilities

• Support monthly reporting for the regions, ensuring KPI trends are highlighted and RCPS is in place to drive continuous

• Commercial – support on monthly orders & understand any risk to fulfillment & problem solve with Planning &

• Planning & Logistics – partner with the teams to to ensure delivery of the RUN elements of the GT business

• Customer Service – Work closely to understand order status to manage NSV month to month, support engagement

• with Planning, Logistics and Commercial and drives improvement areas with Customer Service Teams

• Owns and develops relationship with APAC and MENA commercial teams

• Manage GT Inventory levels ensuring SLOB management to support cost and cash

• Support order management and supply from Shenzen hub and Huntingwood AUS

To be successful in this role, you will need:

• Relevant supply chain experience, commercial role/project exposure would be plus.

• Exceptional ability to build and maintain genuine relationships

• A deep understanding of the different trading scenarios deployed by Diageo

• Holistic skill set across all Global Supply Chain & Procurement pillars as well as a track record of

• leading transformational business results

• High expertise in dealing with ambiguity, complexity and working within a fast-paced, entrepreneurial and matrixed environment

• Demonstrated brilliant execution to impeccably high standards

• Deep personal accountability for great performance

• Strong end to end supply chain FMCG understanding, alongside high levels of numerical acumen and attention to detail

• Experience of working with and leading diverse teams indirectly

• Experience in governance, brand change, manufacturing, logistics and planning preferrable

Working with Us

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

About Us

From Arthur Guinness to Johnnie Walker, our business was founded on people of great character and in 250 years, nothing’s changed. We’re the world’s leading premium alcohol company. Our brands are industry icons. And our success is thanks to the strength of our people, in every role. It’s why we trust them with our legacy. And it’s why we reward them with the career-defining opportunities that they deserve.

Our ambition is to create the best performing, most trusted and respected Consumer Products Company in the world. To achieve these, we need the world’s very best people.

We're looking for people with creativity, boldness and a sense of purpose to take Diageo and our timeless, pioneering brands to the next level.

Feel inspired? Then this may be the opportunity for you.

Worker Type :

Fixed Term Contract (Fixed Term)

Primary Location:

Shanghai

Additional Locations :

Job Posting Start Date :

2025-03-03

With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.

Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.

With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.

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