Workplace Experience Receptionist (Temp - 6 months)

Job ID

211044

Posted

13-Mar-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Customer Service, Facilities Management

Location(s)

Singapore - Singapore

Reception

● Greet office visitors and ensure proper check-in (including visitor badges).

● Proactively assist visitors by providing resources, refreshments and answering questions

● Collaborate with Corporate Security to plan smooth check-in experiences for VIP and event guests.

● Work with internal teams (e.g., Corporate Security, Events) to ensure adherence to visitor policies.

● Maintain reception equipment in good working order (iPads, screens, telephones, etc.).

● Order and restock office supplies as needed.

● Maintain a clean, neat, and orderly reception area.

● Store luggage and coats according to site protocol.

● Validate parking and support parking equipment as needed.

● Answer telephone calls in a friendly and professional manner

● Ensure approved music playlists are used.

● Manage the audit process for lost and found items exceeding the designated retention period.

● Manage all approved literature and magazines in the reception area.

● Manage any promotional items or employee recognition items as required.

● Manage incoming mail and assist with outgoing mail as needed.

● Ensure timely submission of relevant invoices.

● Be flexible to take on ad hoc tasks

Customer support:

● Ensure prompt and positive responses aligned with Client’s expectations of customer support and protocol to office incidents and requests

● Ensure all tickets are answered within the SLAs, respond to, and manage all tier 1 tickets, ensure tier 2 and tier 3 Jira tickets are appropriately triaged within the SLA

● Monitor Slack channel and respond promptly addressing the matter.

● Act as a point of contact for clients seeking help navigating all aspects of their workplace; both in-person and by email/Slack

Requirement :

● High School Diploma or GED with up to 2 years of job-related experience.

● Ability to follow basic work routines and standards in the application of work.

● Communication skills to exchange straightforward information.

● Working knowledge of Microsoft Offi ce products and Gsuites.

● Strong organizational skills with an inquisitive mindset.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)