Job Title:

Customer Training Specialist with Portuguese language

Job Description

At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.

We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.

Join us!

What the role looks like:

• Deliver live and on-demand instructor-led training via a variety of modalities and technologies.

• Facilitate virtual instructor led training to end-user customers and partners on a regular schedule across regions and globally.

• Partner with the global Customer Learning Team and fellow trainers to ensure consistent customer experience globally.

• Update, translate & localize training materials as directed.

• Review feedback, identify and implement improvement.

• Maintain participant records (e.g., registration, test scores, evaluations, and attendance).

• Hybrid position

• Working hours - Mon - Fr 10:00-19:00

Your profile:

• 1+ year in Customer Training, (virtual) education or L&D environment.

• Fluency in Portuguese and English – written and verbal

• Experience delivering ILT / Vilt learning programs.

• Strong presentation and communication skills

• Experience using virtual platforms such as MS Teams, Zoom, Cisco WebEx and LMS platforms such as Skilljar Preferred Qualifications

• Knowledge of adult learning principles, both inside and outside of traditional classroom environments.

• Passion for training and educating people

• Direct work experience in a training capacity, including external training and internal curriculum development and execution.

• Professional and confident public presence; experience commanding large audiences as a trainer and/or speaker in both virtual and in-person settings.

What we offer:

• Friendly multicultural and multilingual environment.

• Mentoring, training, and career development programs.

• Happiness programs and internal social events.

• Additional health care package.

• Benefits and discounts - food vouchers, Multisport card, etc.

• Birthday Time Off.

Please send us your CV in English.

Only short-listed applicants will be contacted.

All applications will be treated as strictly confidential.

Help us G.R.O.W. Join us!

#LI-DNI

Location:

BGR Sofia - Advance Business Center

Language Requirements:

Portuguese (Required)

Time Type:

Full time

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