Job Title:

Quality Evaluator with German language

Job Description

At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.

We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.

Join us!

Role Responsibilities :

• Monitor and evaluate sales agents’ customer interactions (calls/meetings, emails) based on quality metrics, ensuring compliance with company standards.

• Provide detailed feedback and coaching to agents on improving sales skills, conversion rates, and communication efficiency.

• Coordinate with sales and operations management to evaluate the effectiveness of coaching and mentoring measurements and ensure streamlined step goals are achieved.

• Continuously maintain knowledge of changes to client products, services, policies, and procedures and recommend modifications or enhancements to quality management.

• Collaborate with sales and operations management to assess and improve coaching strategies and track agent performance.

• Participates in calibration meetings/listening sessions with team management, operational management, program management and clients to ensure consistency of results and implementation of best practices.

• Conduct regular quality audits and participate in process improvement initiatives.

• Ensure adherence to both internal and client-specific quality standards.

• Prepare and present regular quality reports and analyses to internal and external stakeholders focusing on sales performance.

• Analyze QA performance data to identify trends, propose enhancements, and take corrective action where necessary.

• Serve as a point of contact for quality-related concerns and recommend improvements to internal procedures.

• Working hours: 10am-7pm.

• Hybrid working mode : Wed and Thursdays from the office.

Competencies :

• Sales Expertise : Good to strong background in sales, with a focus on improving sales conversion, customer engagement, and overall performance.

• Coaching & Mentoring : Ability to coach agents and improve their sales techniques, while tracking and reporting on performance.

• Communication : Excellent verbal and written communication skills to convey feedback effectively and collaborate with all levels of the organization.

• Analytical Skills : Ability to analyze sales performance data, derive insights, and implement actionable recommendations.

• Customer-Focused : Strong understanding of customer satisfaction and its direct impact on sales, ensuring that customer needs are met and exceeded.

• Attention to Detail : Strong organizational skills with a focus on maintaining accurate and detailed records, audits, and feedback mechanisms.

• Adaptability : Ability to adapt to changing needs and demands within a fast-paced sales environment.

Qualifications :

• 1-2 years of experience in a sales, marketing or quality assurance role within a sales environment.

• A record of successful coaching, mentoring and support for improving sales performance.

• Proficiency in MS Office and CRM tools (Salesforce preferred).

• Fluent in English and German - both written and spoken;

• Excellent presentation and communication skills.

• Accuracy and attention to detail.

• Flexibility in managing heavy and variable workloads.

• Excellent planning skills and ability to multitask.

• Strong commitment to customer needs.

• Ability to work without the need for constant supervision and with a proactive approach, independence in decision-making.

• High degree of work ethic and maturity.

• Ability to work as part of a team.

• Ability to work effectively under pressure, in a routine work environment, and with a high level of independence.

• Excellent organizational and analytical skills and problem-solving ability.

• Ability to work under tight deadlines while maintaining work quality and good relationships with colleagues and clients.

What we offer:

• Monthly transportation/internet allowance

• Bonus for important life events (marriage, birth or adoption of a child, university graduation)

• Additional medical plan: health and dental care (fully covered by the employer)

• Life insurance

• Voluntary Sport Card (Multisport)

Please send us your CV in English .

Only short-listed applicants will be contacted.

All applications will be treated as strictly confidential.

Help us G.R.O.W. Join us!

#LI-DNI

Location:

BGR Sofia - Advance Business Center

Language Requirements:

German (Required)

Time Type:

Full time

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