Job Overview:

The Part-Time Front Desk Attendant is responsible for providing general and administrative and clerical office support to all departments, greeting and assisting members, guests, and renters who visit or call the association office, maintain association property files, and Member I.D. Card system.

Schedule: Every other weekend; Saturday & Sunday, 10am - 2pm

Compensation: $20-22/hr

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Job Responsibilities:

• Greet and provide excellent customer service to homeowners, renters, and guests at the front desk in person, by phone, or email

• Be familiar with TKPOA CC&Rs, Bylaws, ACRB, Rules, and Policies to properly answer and/or refer inquiries

• Issue Member I.D., Long Term Renter, TKB&HA, Tahoe Island Subdivision No. 4, and Day Use Amenity Cards per the Board of Directors’ Member I.D. Card policy.

• Issue boat tags, parking stickers, and hang tags

• Maintain safe and clean front desk, lobby, conference room, and kitchen areas by complying with procedures, rules, and regulations

• Manage office and kitchen supplies inventory and weekly/monthly orders

• Cash register management includes reconciling cash drawer daily and prepare bank deposit for Front Desk Lead.

• Credit card processing and daily submittal and reconciliation

• Receive and code ACC applications and process applicable fees

• Radio in and log requests for water quality crew during the Summer months

• Maintain Association announcement bulletin boards; post meeting schedules, agendas, and other Association news/events.

• Date, time stamp, and distribute mail; prepare Fed Ex and certified/regular mailings

• Prepare Lobby and/or Conference Room for Board, Committee, and other meetings; update Front Desk meeting calendar

• Maintain and update New Homeowner Packets

• Maintain Association Property Lot files and Architectural Control files

• Maintain and respond to assigned, and group TKPOA email account

• Process Event Request Applications

• Tally daily business for Front Desk Performance Tracking

• Maintain front office equipment (Ricoh copier, postage meter, etc.)

• Use HOA software program, TOPS, to manage homeowner information and send email blasts

• Clean office areas and pavilion as needed

• Assist other Departments as needed

Skills & Qualifications:

• Knowledge of basic office procedures

• Microsoft Office proficiency

• Customer Service Oriented

• Excellent Verbal and Written Communication skills

• Follow-up and attention to detail

Education & Experience:

• High School Diploma or GED

• Previous HOA experience is a plus but not required

What We Offer:

• Medical, dental, and vision plans (full time and part time 30+ hours)

• Part time 20+ hours qualify for dental and vision

• 401K match

• Time off including vacation, sick, and company paid holidays

• Pet insurance available

• Verizon discount

• Tuition reimbursement

• Legal services

• Free emotional wellbeing and daily life assistance support for all associates

• Domestic partner coverage

• Health savings account

• Flexible spending account

About Us:FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.