Welcome to the exciting world of MAT Holdings, Inc.  We are an entrepreneurial manufacturer and distributor leveraging a vast network of global and domestic resources to deliver quality and value to our customers. 

You will find our products in home improvement centers, big box retailers, hardware stores and automotive parts chains.  They can also be found in the automobiles you drive, the trailers you pull and the heavy duty equipment that operates all around you.

Responsibilities:

• Provide comprehensive product and technical assistance to customers via phone, email, and chat

• Handle incoming customer inquiries and resolve issues in a timely and professional manner

• Utilize SAP system to access customer information and product details

• Troubleshoot and diagnose problems related to compressors, engines, and other mechanical products

• Maintain a pleasant and patient demeanor while addressing customer concerns and solving problems

• Document all customer interactions and follow-up actions in the company's CRM system

• Collaborate with other departments to escalate complex issues when necessary

• Stay up-to-date with product knowledge and technical specifications through ongoing training

• Assist in the development and maintenance of product documentation and FAQs

• Participate in team meetings and contribute ideas for improving customer service processes

• Meet or exceed performance metrics related to call handling time, customer satisfaction, and issue resolution

• Provide bilingual support, preferably in Spanish, to serve a diverse customer base

• Identify and report recurring product issues or customer pain points to the appropriate teams

• Assist with special projects and additional duties as assigned by management

Computer knowledge and skills; familiar with compressors, engines; enjoy solving problems; good verbal and written communication skills.

All your information will be kept confidential according to EEO guidelines.