Application Support Analyst I

• $49,117 - $55,252
• Full Benefits Package

General Summary:

• Assists in enhancing the efficiency and effectiveness of county government operations by providing support for a variety of software applications used within various departments.
• This position is responsible for assisting in ensuring that county employees have access to reliable, secure, and up-to-date applications that facilitate their daily tasks and responsibilities.

Duties:

• Provides front-line support for business applications, including troubleshooting user issues, escalating complex problems to senior analysts or vendors, and ensuring timely resolution.
• Assists in conducting system audits and implementing updates and patches under the supervision of senior analysts.
• Assists in daily application administration tasks, such as user account management and configuration changes.
• Participates in user training sessions and collaborates with users to understand their needs and challenges.
• Supports the implementation of vendor software and contribute to departmental application projects as assigned.
• Assists in developing scope, design requirements, and functional specifications for modifications or acquisitions of software applications.
• Assists in monitoring application release notices for security updates and desired functionality, and supports the implementation of upgrades.
• Collaborates with senior analysts and departmental technical liaisons to resolve user issues effectively.
• Assists in documenting incidents, resolutions, and root cause analyses for future reference and process improvement.
• Contributes to the maintenance of up-to-date support and troubleshooting information in the Information Systems ticketing system.
• Participates in disaster recovery planning for county applications as directed.
• Assists the general public and other governmental agencies with inquiries or problems as needed.
• Supports departmental representation on committees and groups as assigned.
• Performs other related duties as assigned.
• This description is intended to illustrate the type and level of work being performed by persons assigned to this job. It may not be a comprehensive list of all duties and responsibilities required by a person so classified. 

Education and Experience:

• Bachelor's degree in Computer Science, Information Systems, or related field; OR
• Associate degree in Computer Science, Information Systems, or related field and two years of full-time experience in information technology, database management, or application management; OR
• High school diploma or GED certificate and four years of full-time experience in information technology, database management, or application management. 

Special Requirements:

• Must possess and maintain a valid driver's license and reliable vehicle throughout the course of employment.
• Must pass a pre-employment physical, including drug testing and background check, before employment.
• Candidate may not have any felony convictions.
• The physical ability to lift and carry 20+ pounds, and the ability to bend, stoop, and stand is essential to the performance of job duties.
• May be required to travel off-site.

Required Knowledge and Skills:

Basic knowledge and experience with software applications in a professional setting.

Strong problem-solving and analytical skills.

Good interpersonal and communication skills, with the a