Working Title: Office & Administrative Specialist Senior

Job Class: Office and Administrative Specialist, Senior

Agency: Labor & Industry Dept

• Job ID : 85344

• Location : St. Paul

• Telework Eligible : Yes

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 04/11/2025

• Closing Date : 04/21/2025

• Hiring Agency/Seniority Unit : Labor & Industry Dept / Labor and Industry-AFSCME

• Division/Unit : Dept of Labor & Industry / AlternativeDisputeResolution1

• Work Shift/Work Hours : 8:00 am - 4:30 pm

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $21.90 - $29.65 / hourly; $45,727 - $61,909 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 206 - Clerical/AFSCME

• Work Area : (Required for AFSCME)

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position is eligible for telework to applicants who reside in Minnesota or a bordering county along the Minnesota state line. Effective June 1, employees living within 75 miles of the work location will be required to work in office at least 50% of the time each month.

This position provides administrative and customer assistance to staff and customers of a group of Workers’ Compensation professionals of the Workers’ Compensation Division who are responsible for providing dispute prevention/dispute resolution services for users of the workers’ compensation system. Work extends to analysis and response to difficult requests and providing interpretation of laws and rules in the processing of work, including the explanation of rights and responsibilities to users of the workers’ compensation system. Performs other duties as assigned.

Minimum Qualifications

• Customer service skills sufficient to provide prompt, courteous and accurate information to a variety of customers in person, on the phone, and through e-mail and other written correspondence.

• Ability to communicate verbally and in writing with internal and external customers and to read, explain and interpret a variety of materials to stakeholders.

• Skill in word processing sufficient to use software such as Microsoft PowerPoint to create, format and edit presentations.

• Word processing skills using Microsoft Word or equivalent software sufficient to produce memorandums, invoices and other transmittal information accurately.

• Math skills sufficient to perform basic calculations, assure proper fees are paid and process monetary penalties, refunds and credit memos.

• Data entry skills sufficient to read source documents and enter data in database and to compile, sort and verify data accuracy before entering it.

• Knowledge of spreadsheet applications such as Microsoft Excel or Google Sheets to enter, to track and analyze data and information.

• Knowledge of database management sufficient to enter and retrieve data.

• Spreadsheet skills to track and analyze data and information.

Preferred Qualifications

· Experience working with the public and state agencies.

· Experience with Outlook, SharePoint and navigating systems in an enterprise network environment.

· Organization skills and attention to detail sufficient to accurately manage a variety of tasks and shifting priorities.

· Knowledge of alternative dispute resolution processes.

· Knowledge of workers' compensation laws, and terminology.

· Knowledge of principles and practices of office management.

· Ability to communicate effectively with individuals with a wide range of backgrounds, who do not share your same culture,

ethnicity, language, or other common experiences.

Additional Requirements

It is the policy that all final candidates submit to a background investigation prior to employment. The background check may consist of the following components: SEMA4 Records Check, Employment Reference Check, Driver’s License Check, Education/License Verification.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.