Reference #: 4610947 THE POSITION

If you are looking for a great opportunity to work with the public, using customer focus to make a difference in someone's life when they need a helping hand, this position is for you. An Income Maintenance Caseworker is responsible for determining eligibility for financial assistance, Medicaid, Supplemental Nutrition Assistance Program (SNAP), Low Income Home Energy Assistance Program (LIHEAP), Nursing Home Care and Waivers, including additional programs the Department of Human Services administers for clients in accordance with state regulations. Watch this videoto see how you can make a difference!

DESCRIPTION OF WORK

Upon completion of an 8-week Income Maintenance Standard Training Program (IMSTP), you will work in the Monroe County Assistance Office (CAO) helping people in our local community by determining their eligibility for DHS programs. You will use top-notch customer service skills to interview customers via phone or in person, then review the information to make an eligibility determination. Making these determinations requires program knowledge and application of internal policies, recording information in our databases, and performing manual calculations. This essential, time-sensitive work needs to comply in accordance with federal and state policy. Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information: Full-time employment Work hours are 8:30 AM to 5:00 PM with a 60-minute lunch. Schedule is subject to change based on operational needs. Work Conditions: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language. Overtime and Travel: As needed. Salary:Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $50,836 (before taxes). You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.   REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS Minimum Experience and Training Requirements: Four years of experience in interviewing or work requiring the analysis and interpretation of data; or A bachelor's degree; or Any equivalent combination of experience and training. Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Other Requirements: You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. Hiring preference for this vacancy may be given to candidates who live within Monroe County. If no eligible candidates who live within Monroe County apply for this position, candidates who reside in other counties may be considered. You must be able to perform essential job functions.

Legal Requirements: A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information. This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

How to Apply: Resumes, cover letters, and similar documents will not b reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans: Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.