Title:

Call Centre Operator (Sunday - Thursday, 8.30am - 5pm)

About KBR and the Project

KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa – our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range of projects and programmes we work on are extremely diverse (varying from provision of “life support” services to the military to Portfolio, Programme & Project management to Consultancy services), resulting in a variety of work and a genuine claim that no two days are the same.

Working on the Ministry of Justice & Home Office South Contract, we deliver services to our Client through an Estates Intelligence Model. We utilise a central Computer Aided Facilities Management system to control and monitor all contractual requirements. We provide Helpdesk Service, Real time Reporting, Building Surveys, Fire Risk Assessments, Compliance Audits and Statutory compliance of all Maintenance of our Client Properties.

Your Role

Our busy contact centre has opportunities for an enthusiastic Operator to join us on a set shift of Tuesday - Saturday, 8.30am - 5pm.

Under close supervision, you will be operating in the contact centre, answering calls in a timely fashion and according to guidelines. You will take action using basic knowledge of the company policy and processes to meet client needs.

Core Responsibilities and Duties

• To act as the initial point of contact for the customer, collating and recording all relevant details of requests, providing accurate and relevant information

• Responsible for the co-ordination of customer service requests to be sent out to the supply chain and chasing progression of work orders

• Responsible for resolving queries and complaints by applying a first call resolution plan to each call

• To create accurate data records containing all relevant information to enable requests to be resolved to time and to the standard required

• To enhance the customers perception of the service by exceeding their expectations and delivering solutions in a customer focused and a timely manner

• Takes ownership for own performance actively seeking opportunities to improve and develop

• Ensure the highest standard of customer service at all times

• To take action to keep up to date with changes across the team

• Comply and embrace KBR's Zero Harm policy to encourage safe and secure working environments

Qualifications

Essential:

• GCSE (or equivalent) Maths and English

• Hold, have held or eligible to apply for security clearance

INCLUSION AND DIVERSITY AT KBR

At KBR, we are passionate about our people, sustainability and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of teams philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient and safer.

We Deliver — Together.

KBR EQUAL OPPORTUNITY EMPLOYER STATEMENT

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.