Description:

About Hyatt:

At Hyatt, we are turning jobs into careers and we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences.

We have an exciting opportunity for an experienced Communications Agent Team Leader to join our team at Australia’s largest hotel.

Located adjacent to Darling Harbour in Sydney's Central Business District (CBD), Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveller. As Sydney's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700 sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

Benefits for working with Hyatt Include:

• Generous discounted accommodation worldwide within Hyatt

• Discounted accommodation for associates as well as friend and family

• Rewards and recognition programs

• Learning and development opportunities

• Fully laundered uniform

• Discounted city parking

• The opportunity to join an international group with endless career opportunities

The Role:

As a member of the Guest Services team, you will report directly to the Front Office Manager and work closely with a team of Communications Agents. You are a valued colleague who has a vital role in our communications hub. As a first point of contact, you will respond to all internal and external phone calls and promptly attend to guest requests and hotel enquiries, provide support and guidance to fellow colleagues & handle all guest complaints. In this role, you will uphold high standards of customer service as a service ambassador for the hotel.

Our ideal candidate will possess:

· Exceptional customer service and interpersonal skills.

· Responsible for the day-to-day leadership and supervision of associates working in the department.

· Handling guest complaints .

· Advance written and verbal English skills are essential.

· A professional and warm phone manner.

· Strong time management skills and high attention to details and accuracy.

· Excellent computer skills, experience with OPERA PMS preferred but not essential.

· Proven ability to work as a team player.

· Full availability to work a 7-day rotating roster.

· Must have full working rights in Australia and currently live in Australia.

Primary Location: AU-NS-Sydney

Organization: Hyatt Regency Sydney

Job Level: Full-time

Job: Guest Services

Req ID: SYD002682

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.