Come build community, explore your passions and do your best work at Microsoft. This opportunity will allow you to bring your aspirations, talent, potential - and excitement for the journey ahead.

As a Modern Work Solution Specialist at Microsoft, you are tasked with helping customers enhance their productivity leveraging technologies such as Microsoft 365 and Copilot. This opportunity will allow you to build a career in technology sales, develop a deep understanding of your customers businesses and become adept at deal structuring. This role allows for flexible working, partially in the office, with customers and partners and at home.

In the Small, Medium, Corporate (SMC) and Digital Sales businesses, we have set out with the purpose of empowering our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the SMC and Digital Sales organization is on pace to be Microsoft's next $100 billion-dollar business - this is where you come in. As part of local subsidiaries or Digital Sales centers around the world, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling. You will also have an opportunity to work cross-collaboratively while living our shared SMC and Digital Sales Culture priorities: Diversity and Inclusivity, Wellbeing, Sustainability, and Learning. If you have been described as customer obsessed and have a passion for Data & AI solutions, we invite you to learn more about the SMC Sales organization and the value we deliver to our customers, partners, and one another, every day.

This position will be hired within a professional cohort of Early in Profession talent. You will be trained to do technical sales jobs of the most innovative and future looking technologies to contribute to Microsoft, empowering our customers to achieve more. The specific product focus will be determined during training in the Early in Profession program.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Learns how Microsoft's 3-cloud-platform can enable digital transformation areas. Supports team members on digital transformation opportunities in an assigned area by applying established process and activities.

• Drives consumption and supports team members onidentifying and progressing on opportunities to drive consumption with existing customers.

• Understands customer business needs through initial conversation. Collaborates with internal teams, partners, and services to recommend solutions or products in an assigned area with direction/guidance. Listens to customers to understand business outcomes.

• Establishes relationships with internal stakeholders and partners, seeking out and considering their opinions. Learns about the orchestration model within a solution area.

• Learns about direct competitors for the assigned products, solutions, and/or services. Collaborates with the 'compete' global black belts (GBB) to execute on strategies that position Microsoft favorably against competitors.

• Seeks client feedback (both formal and informal) to identify and understand the drivers of satisfaction and execute plans to maintain and continue to build on it, and to identify and understand the drivers of dissatisfaction, determine the root cause of problems, and establish recovery action plan to improve clients' overall experience. Shares feedback with account teams.

Qualifications

Required/Minimum Qualifications

• 3+ years of technology-related sales or account management experience

• OR Bachelor's Degree in Information Technology, or related field AND 2+ years of technology-related sales or account management experience.

Additional or Preferred Qualifications

• 4+ years of technology-related sales or account management experience

• OR Bachelor's Degree in Information Technology, or related field AND 3+ years of technology-related sales or account management work experience.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .