Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

Responsibilities

• Analyze customers’ Azure problems and develop solutions to meet their needs.

• Take responsibility to see that technical issues are resolved, which will involve problem solving, debugging, troubleshooting, correcting code.

• Communicate technically complex information with Microsoft’s developer customers via email, telephone, and electronic services.Continually learn technologies and develop deep expertise in software development and cloud related tech.

• Share knowledge and key learnings with the team.

• Opportunity to specialize in one of many Azure areas including: compute, web, storage, cache, or service bus as well as all open-source technology: Linux, java/tomcat, PHP/WordPress, node.js, python, etc.,

• Document work completed, and time spent on customer issues.Create advanced technical content including Blog articles, samples, and training.

• Provide actionable feedback to the engineering teams by isolating software bugs, surfacing customer pain points, and collecting customer suggestions.

• Participate actively in regular technical triage meetings to share knowledge with other engineers to help quickly resolve their customer issues.

• Collaborate with customers and Microsoft employees including: managers, support engineers, account managers, operations, and product development teams.

Qualifications

Qualifications

• At least one year experience in software development, technical/software/product support, systems development, IT Dev Ops or consulting

• Excellent communication skills, including the ability to provide clear instructions and communicate complex technical information effectively.

• Able to work both independently and in a team environment.

• Strong problem-solving skills are essential, including the ability to debug applications written in native or managed code.

• Networking skills, and cloud development are a definite positive.

• A strong working knowledge of web services and technologies is essential.

• Bachelor's degree in C.S. or E.E. is a plus

• Advanced certifications is a plus.

• Software Development experience desired in one or more of the following:

Software development experience with C++ or .net C#, VB, etc.,

Debugging code (WINdbg, Visual Studio Debugger)

Linux, Mac, Java, PHP, Node.js, Python or Ruby.

ASP.Net, IIS .

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Citizenship & Citizenship Verification: This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.

Security Clearance Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .