Who We Are: People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Harris Regional Hospital is an 86-bed acute care facility, including orthopedics, cardiology, general surgery, women’s care, and emergency medicine, as well as sports medicine, physical therapy, imaging and laboratory services, and many other areas of subspecialty care.

Where We Are: Located in western North Carolina, picturesque Sylva offers local restaurants, stores, & breweries with convenient access to Asheville & the Blue Ridge Parkway. The landscape is highlighted by waterfalls, rocky peaks and the Great Smoky Mountains National Park, providing opportunities for whitewater rafting, hiking, and biking throughout the region. Sylva is home to Southwestern Community College and Western Carolina University, a mid-size four-year public college offering both undergraduate and graduate programs, located 5 miles away in Cullowhee. Both Asheville, NC, and Gatlinburg, TN, are just 50 miles away and Atlanta, GA is 150 miles from Sylva.

POSITION SUMMARY The Telecommunications Operator/Dispatcher handles all phases of communication in a pleasant and professional manner. Systems 7 computer functions and all other alarm systems are monitored and, upon request, operated by the Operator/Dispatcher. Locating persons inside and outside of the facility is an important function of the operator.

QUALIFICATIONS

The following qualifications are the minimum requirements necessary to adequately perform this job. However, an equivalent combination of experience, education and training which provides the necessary knowledge skills and abilities would be acceptable, subject to any legal and/or regulatory requirements.

Education: High school graduate or equivalent required.

Experience: One or more years experience in P.B.X. operations and general office practices is preferred, but is not required. Familiarity with telephone communication techniques and with basic computer software is required. Entering, accessing and/or retrieving data will be a significant part of the job.

Skills: Ability to answer and extend all telephone calls expeditiously. The operator needs basic writing skills to properly complete logs/reports, and basic knowledge of computers. The operator will need to be able to use Microsoft Word, Excel, and Outlook proficiently. The ability to multi-task and thrive in a fast paced environment is essential. The preferable skills would be to type 40 WPM or more, have strong communication skills, use clear diction, proper grammar, basic computer skills, good telephone etiquette, and excellent customer service skills.

EEOC Statement “Harris Regional Hospital is an Equal Opportunity Employer. Harris Regional Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”

Job: *Administration/Clerical

Organization: **

Title: Telecommunications Operator - PRN

Location: NC-Sylva

Requisition ID: 7463-12301