Job Information
Abbott Data Management Coordinator in Taguig City, Philippines
MAIN PURPOSE OF ROLE
- RespondstocustomerinquiriesviatelephoneoremailtoprovideproblemresolutioninaccordancewiththeOrganization'sservicestandards.
MAIN RESPONSIBILITIES
Receivesand/orplacestelephonecallswhicharepredominantlyroutine,butmayrequiredeviationfromstandardscreens,scripts,andprocedures.
Answercustomertelephoneinquiries,orders, serviceneedsandcomplaints,respondwhereapplicableordirecttosalesrepresentativesortechnical/serviceareas.
Maintaindetailedandcurrentknowledgeofthecompany'sproductsandservices.
Analyzecustomerserviceneedsforcommunicationtoserviceandtechnicaldepartments.
Requiresabilitytonavigateacomputerizeddataentrysystemorotherrelevantapplications.
QUALIFICATIONS
Education
- TechnicalDiploma(± 12years)
Experience/Background
- Minimum2years
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email corpjat@abbott.com
Abbott
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