Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

This role is primarily responsible for the full knowledge management lifecycle and management of the internal HR Knowledge Base

and its contents including content development, system management, and management of all internal processes and procedures.

This role will also contribute specialized expertise to different assigned projects and contribute in process improvement initiatives.

This role is also responsible in providing day-to-day administrative, coordination, and document management and control support

related to the Integrated Management System (IMS) – policies, procedures and forms applicable to Human Resources at a Global,

Americas, DCSA and Construction Management business group level

Responsibilities & Duties

Knowledge Management:

Content Management

• Coordinate with global stakeholders on article creation & updates

• Ensure all contents undergo required Document Management Process before they go live in the system

• Responsible for the governance & maintenance of knowledge assets, ensuring clear, consistent, & unambiguous KM repository

• Index, revise, update a variety of comprehensive contents

• Responsible for the provision of expertise & guidance on knowledge creation, e.g. ‘look & feel’ / tone of voice, to content owners & review outputs to ensure quality (make grammatical & format corrections)

• Format HTML codes into knowledge articles

• Coordinate translation requests

System Management

• Conduct Knowledge Base system maintenance checks

• Do testing before & after every system release

• Create & maintain records of system performance, system usage, & Articles inventory

• Prepare visual data analysis of reports

• Report issues/defects observed or raised by End Users for Development fixes

• Gather requirement for system enhancements

• Manage UAT with stakeholder users

• Create system know-how documentation

• Lead major project releases & rollout sessions

• Create Release Management End User Communications

Client Management:

• Liaise with relevant Stakeholders, Content Owners, Leaders & SMEs to close gaps for article updates

• Participate in planning & managing KM projects in alignment with agreed scope & delivery time

• Train Knowledge Editors & Content Owners on creation & update of articles in ServiceNow

Content Planning & Analysis:

• Impact assess “as is” & “to be” process for adherence & knowledge retention

• Perform analysis of content requirements

• Generate reports & interpret data from MS Excel

• Provide input & insight on employee feedback & data analysis to support identification & execution on content related project opportunities

• Take part in &/or lead projects related to research, creation, & maintenance of KM materials

Information Management System – HR

• Work closely with HR Policy Leads in the preparation of their documentation for entry into IMS

• Identify gaps in the process, analyze, and apply solutions where collaboration between HR and other departments influencing

• the process has not occurred

• Perform editorial checks

• Administer document management and control of the content they are responsible for as per IMS Governance

• Promote the importance of IMS as a “single source of truth” with Ecosystem Content Managers

• Support the goal of reducing redundant and aged content across Ecosystem and Employee Center by working with the Document/Content owners

• Coordinate with KM Team to ensure the correct PPI and Forms are associated with the FAQs and Knowledge

• articles

• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution

• Maintain current processes and incorporate documentation updates as required

• Perform simple but varied tasks in compliance with service level agreement, policies, and procedures

• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues

• Support selected simple process improvement initiatives to streamline processes

Qualifications

Qualifications & Requirements

Minimum Requirements:

• Bachelor’s degree and/or at least 4 years of relevant work experience

• Intermediate proficiency in MS Office tools (Word/PowerPoint/Outlook/Excel/Visio) and Adobe Acrobat Pro DC

• Excellent English communication skills, both oral and written

• Excellent research skills

• Experience using a Knowledge Management platform (Knowledge Base, ticketing, HTML, chatbot), preferably ServiceNow

• Experience in processes and procedures relevant in Knowledge Management, Technical writing or copy-

editing and Reporting and data analytics

• Experience across core HR functions (e.g. Compensation, Benefits, Performance Management, etc.)

Preferred qualifications:

• Experience in web development and similar projects

• Experience in providing, writing, or developing web contents using an array of web development platforms, mapping tools

(MS Visio, Lucid Chart, or an equivalent), and methodologies

• Knowledge of HR metrics and their applicability

• Experience in the use of other HR Systems e.g. Workday other KM platforms and tools

• Understanding of Process Mapping Tools and Methodology

• Experience working in an outsourcing, shared services, or similar model within similar function

Attributes:

• Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate

errors, discrepancies & issues. (Attention to Detail)

• Ability to gather, integrate, validate, and analyze relevant data to develop resolutions, findings, and recommendations.

(Analytical Thinking)

• Ability to effectively communicate within a varied audience and internal and external customers using different platforms.

(Communication)

• Ability to actively identify new areas for learning and opportunities to improve processes, tools, and mindset (Continuous

improvement)

• Ability to maintain good customer relationship and initiate ways to improve customer experience (Customer Service)

• Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)

Working Environment and Physical Demands:

• Ability to work on a mid shift

Additional Information

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.

ReqID: J10116093

Business Line: Geography OH

Business Group: DCS

Strategic Business Unit: GBS

Career Area: Human Resources

Work Location Model: Hybrid

Legal Entity: AECOM Global Business Services - Philippines ROHQ