Job Information
WTW Health Management Data Analyst (Night Shift) in Taguig, Philippines
This position is responsible for providing support to United States based Health and Benefits Consultants and Clients. Within this role, as a member of North America client team, you will collect and analyze data that informs strategic business decisions. The expectation will be to produce several clients facing analytical reports efficiently and accurately.
This position is responsible for providing support to United States based Health and Benefits Consultants and Clients. Within this role, as a member of North America client team, you will collect and analyze data that informs strategic business decisions. The expectation will be to produce several clients facing analytical reports efficiently and accurately.
Your role on individual projects will include elements such as data collection from vendors/ carriers, data validation, data extracts, conducting focused analyses, developing executive summary for senior H&B stakeholders & client presentations, developing management reports and other activities.
You will continually learn about North America health and benefits concepts and principles and apply these skills in a global environment. Finally, you will interact with other members of our United States Health and Benefits team and can make important contributions to process improvements and new analytical tools.
This position requires an analytical mind who is detail oriented with work product and outputs using Microsoft Office tools. The position also requires the ability to accurately execute written and verbal instructions.
The Role
Manage NQTL operational data portion of parity assessment, including:
Prepare NQTL carrier operational data requests on behalf of each client/carrier
Coordinate with Project Manager regarding sending requests, timing, status, and follow-up
Attend internal and client kick off meeting with QTL/NQTL team
Monitor carrier and vendor responsiveness to data requests
Validate completeness of response and report any issues or impact to timeline proactively to Project Manager
Complete initial review of carrier responses for parity projects
Map carrier responses to appropriate section of NQTL document
Cite specific reference, criteria, and example(s) for each response
Draft gap analysis based on documents reviewed including master templates and client specific responses
Collaborate with health management senior reviewer and Project Manager to conduct follow up calls/emails with carriers/vendors as needed for clarification and submission of additional documentation
Support the overall completion of the NQTL operational data component of the report
Schedule meetings and coordinate efforts of colleagues
Participation in weekly or bi-weekly project status calls as needed
Participate in MHPAEA office hours as needed
Maintain materials/documentation in a manner consistent with WTW work processes and peer review standards (e.g., filing of drafts, deliverables, client and carrier documentation)
The Requirements
2-5 years’ experience dealing with health and welfare plans, ideally gained in a benefit consulting/brokerage firm, Health Plan, Third Party Administrator, Regulatory Agency, Legal/Compliance Firm, or insurance company
US Registered Nurse or LCSW with active licensed preferred
Health analytics experience preferred
Understanding of health plan utilization/case management processes, network management, credentialing, quality management, pharmacy prior-authorization processes and health plan operations
Basic understanding of Mental Health Parity and Mental Health Parity Non-Qualitative Treatment Limits
Well-organized and detail oriented
Strong project management and critical thinking skills
Self- starter attitude and ability to work individually and as part of a team
Strong written and verbal communication skills
Sense of accountability and ownership
Flexibility and proven ability to identify and resolve issues
Strong analytical, creative, and integrative skills
Ability to ask the right questions and seek help where appropriate, from colleagues and clients.
Strong client service orientation and ability to respond to all communications effectively and in a timely manner
Excellent Microsoft Office skills, particularly in Excel and Power Point
WTW is an Equal Opportunity Employer
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