Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are currently seeking a dedicated Fraud Prevention and Detection Specialist I to participate in Hiring Our Heroes (HOH) Fellowship Cohort 24-3 with USAA. The HOH Fellowship Program builds an extraordinary experience for transitioning service members, veterans, and military spouses that increase competitiveness and improve opportunities to find meaningful employment by providing development, skills, and exposure to corporate working environment and private sector business operations. HOH Fellowship Programs are best-in-class workforce development programs that are cohort based and twelve weeks in duration.

As a participant in the Military Fellowship Program, we understand that in most cases Fellows are ending their active service commitments and actively relocating. Therefore, while participating in the Fellowship program, Fellows are authorized to work remotely. If selected for full time employment, we offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio TX, Phoenix, AZ, or Tampa, FL. If selected for full time employment, this role can work from home from any location in the continental U.S. with occasional business travel.

Relocation assistance is not available for this position.

What you'll do:

• Leverages a variety of fraud management tools and systems to identify and investigate suspicious financial and non-financial activity on a wide range of products and services.

• Initiates contact with members and assists with reviewing suspicious activity and taking appropriate actions to mitigate risk and protect the member's assets.

• Possesses multi product, system, and/or process knowledge and effectively uses it to prevent, detect and mitigate fraudulent activity across multiple products and services.

• Effectively utilizes appropriate tools and procedures to report confirmed fraud and associated trends and occasionally participates in working sessions with the strategy team to enhance existing alerts.

• Assists with researching and providing detailed analysis in a timely manner to the appropriate area in the appropriate format.

• Applies extensive knowledge of the business, its products, and processes and actively provides improvement opportunities and recommended solutions to improve the effectiveness or efficiency of fraud prevention and detection.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Current participant in the 24-3 Hiring our Heroes (HOH) Cohort or a current USAA contractor in the Non-Direct, 24-2 HOH program.

• High School Diploma or General Equivalency Diploma required.

• 2 years of fraud prevention/detection work experience in a financial services environment.

• Strong working knowledge of bank operations, fraudulent review, and regulations that relate to funds availability, check kiting and check fraud.

• General knowledge of REG CC, REG E, or REG Z Certificates and Designations Association of Certified Fraud Examiners (ACFE) preferred fraudulent activities for a wide range of enterprise financial products and services.

• Strong attention to detail and high concern for data privacy and accuracy.

• Comprehensive knowledge of the Bank's fraud prevention controls, risk processes, systems and data environments.

• Proficient knowledge of Microsoft Office products.

• Knowledge of federal laws, rules, and regulations to include: Reg CC, Reg E.

What sets you apart:

• 2 years’ experience with Fraud Detection.

• 2 years customer service experience in a Financial Institution.

• Experience with the following type of fraud; ID Theft, First Party Fraud and/or Account Takeover.

The above description reflects the details considered necessary to describe the principal functions of the job experience and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Hiring Our Heroes Fellows are paid by the HOH program.

If selected for a full-time role, USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The hiring range for this position is: $46,100 - $82,590.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.