The Issue Management Vice President will report to the Issue Management Director and will work in collaboration with the EIM and broader Controls teams, as well as key constituents across the bank driving efforts to support the enhancement and maintenance of Citi’s enterprise issue management program. The Issue Management VP will support initiatives to improve the ongoing operation of the program which includes policies, standards and execution related to issue identification, root cause analysis/evaluation, remediation, closure, monitoring, reporting, and escalation to promote comprehensive, consistent, accurate, and timely issue resolution. The role will require the individual to develop relationships with counterparts within the team and across Business and Functional units, amongst others.

The individual will be required to lead workstreams and reviews, providing direction to a variety of stakeholders to produce a high quality of work product. The individual will regularly provide guidance to front line units across assigned projects and a range of business and functional areas. This individual will serve as a day-to-day lead for individual work products and will be responsible for the completion of assigned these assigned work products, escalating challenges and producing relevant presentations, while executing and ensuring the delivery of high-quality output.

Key Responsibilities

• Contribute to an effective enterprise-wide end-to-end issue management program, including robust root cause analysis, gap analysis, timely remediation, and effective ongoing governance and reporting.

• Support an effective issue remediation, providing thoughtful, critical challenge when needed, to help facilitate the design and implementation of automated controls/solutions and metrics wherever possible.

• For specific projects, the individual will lead tasks related to business requirement, ensuring timely and efficient execution resulting in high-quality output.

• Builds and guides the development of concise presentations for review by senior members of the team.

• Consumes complex business information quickly and synthesizes in an efficient manner.

• Develops high-quality relationships with key stakeholders across the organization.

• Anticipates next steps and challenges, where possible, to avoid delays or other pitfalls.

• Applies critical thought in evaluating business problems, articulates problem statements concisely and guides the development of logical, pragmatic control recommendations and issue resolutions.

Qualifications

• Degree from a top tier academic institution.

• 6-10 years of working experience, preferably in financial services.

• Capable of quickly learning and understanding new and complex topics.

• Ability to multi-task and be dynamic across a number of priorities.

• Demonstrated experience in guiding deliverables and recommendations and taking initiative on projects or team tasks.

• Highly organized with an ability to keep other team members organized and on task.

• Track record of success in completing assigned tasks in a timely, high-quality manner.

• Capable of driving outcomes independently and escalating issues as encountered.

• Excellent communication skills and the ability to interact with colleagues across disparate businesses, regions, and cultures.

• Experience in development of control frameworks, risk frameworks, controls development across business processes or technology, possibly in a consulting or strategy role.

• Proficient with Microsoft Office suite, amongst other business applications. Strong Microsoft Excel, including Python and Power Query, as well as Microsoft Power Point skills preferred.

• A demonstrated ability to work collaboratively within and across project teams, functional and business units.

Job Family Group:

Risk Management

Job Family:

Business Risk & Control

Time Type:

Full time

Primary Location:

Tampa Florida United States

Primary Location Full Time Salary Range:

$103,920.00 - $155,880.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

Jun 19, 2024

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.