3-5 sentence summary about the role considering these questions: what is the opportunity? How is this role contributing to our mission? What will they get from this opportunity?

Position Responsibilities:

• Find areas to explore for improvement, analyze the problem landscape and come up with solutions.

• Propose solutions to stakeholders and get buy-ins. Implement and rollout solutions with various parties at the mindset of cross-functional team.

• Document key information and share knowledge to uplift the engineering culture.

• Measure the effectiveness of solutions and keep improving. Report and share the status of your activities and escalate when requires attention.

• Self-directed, self-motivated, self-starter and does not procrastinate. Be a creator with insight, not an order taker.

Required Qualifications:

• 15+ years of IT domain, and 5+ years similar experience.

• Understanding of : IT Operations and IT Service Management framework and relevant processes.

• Experience with customer communications on IT incident or service reporting.

• A proactive approach to identifying problems, areas for improvement, and performance bottlenecks.

• Knowledge of financial services, specifically Insurance industry.

Preferred Qualifications:

• Strong verbal and written communication skills and ability to present, persuade and influence peers and vendors.

• Previous success in technical engineering or application support.

• Strong verbal and written communication skills and ability to present, persuade and influence peers and vendors.

• Proficiency or above in Japanese and English.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

職責

• 改善点を見つけ、問題点を分析し、解決策を提案する。

• ステークホルダーにソリューションを提案し、賛同を得る。様々な関係者とともに、機能横断的なチームの考え方で解決策を実施し、展開する。

• 重要な情報を文書化し、知識を共有することで、エンジニアリング文化を向上させる。

• ソリューションの効果を測定し、改善を続ける。活動状況を報告、共有し、注意が必要な場合はエスカレーションを行う。

• 自己管理、自発的、セルフスターターであり、先延ばしをしない。 オーダーテイカーではなく、洞察力のあるクリエイターであること。

必要な資格

• 15年以上のITドメイン、および5年以上の同様の経験。

• 以下に対する理解： ITオペレーション、ITサービスマネジメントのフレームワークと関連プロセス。

• ITインシデントまたはサービスレポートに関する顧客とのコミュニケーション経験。

• 問題、改善点、パフォーマンスのボトルネックを特定するための積極的なアプローチ。

• 金融サービス、特に保険業界に関する知識

望ましい資格

• 口頭および書面でのコミュニケーション能力が高く、同僚やベンダーを説得し、影響を与えるプレゼンテーション能力を有すること。

• テクニカルエンジニアリングまたはアプリケーションサポート業務に携わったことがある方

• 口頭および書面でのコミュニケーション能力が高く、同僚やベンダーを説得し、影響を与えることができる。

• 日本語と英語に堪能であること。

私たちのチームに参加すれば

• 私たちは、あなたが望むキャリアを学び、成長できるよう支援します。

• ウェルビーイングとインクルージョンが言葉だけではない、柔軟な環境であなたを評価し、サポートします。

• グローバルチームの一員として、あなたが望む未来を形作るサポートをします。

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Working Arrangement

Hybrid