It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

Primary Focus:

• Work with the top 10% of partners in ServiceNow’s alliances ecosystem

• Delivery of Partner Success reviews, assessments, audits and get well plans to the most strategic and complex Partners

• Be an expert in the causes of implementation issues and remediation activities

• Develop expertise and provide leadership from an ITx Workflow and related products perspective to the entire PSM team. Acting as a mentor to drive consistent, quality engagements and results across all Partner Practice Reviews

• Serve as a key GPC point of contact during Partner escalations, providing insights on the causes of the escalations and subsequent remediation planning and recommendations delivered to the Partners

• Ensure remediation plans/activities for the Partners are enacted within the duration of the services delivered to Partners

• Develop and deliver executive level presentations

• Drive innovation and continual improvement of services and deliverables to position yourself and the team to better impact the success of our partners.

To be successful in this role you have:

• 5+ years working in a consultative role with or in a Channel and Alliance partnership management capacity.

• Experience providing consulting services in wide range of vertical segments including manufacturing is preferred.

• This position requires close collaboration with the Global Partner & Channel team at ServiceNow U.S. headquarters, and requires bilingual communication skills with fluency in both English and Japanese.

• A team player that is goal-oriented and confident, with aptitude and desire to work with high-performing teams.

• 3+ years’ experience working in a professional services organization in a delivery capacity

• Working knowledge of the ServiceNow platform and products with the ability to leverage that knowledge to embolden our partner ecosystem

• This individual must demonstrate an ability to get things done, manage multiple stakeholders both internally and externally and build consensus and resolve conflict in a highly collaborative manner.

• Ability to create a productive network within ServiceNow and be an influencer

• Persuasive communication skills, both written and verbal.

• Diligent at measuring and communicating progress to achieve targeted business results, identifying obstacles and associated remediation plans.

• Be adaptable and flexible, able to work and thrive in a highly dynamic environment.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming our candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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