Description:

Find your place at Park Hyatt Toronto: Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose, to care for people so they can be their best.

Be part of the team bringing in a new era of a Toronto legacy hotel. Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

WHAT ARE THE ADDITIONAL BENEFITS OF WORKING AT THE PARK Hyatt Toronto?

§ Complimentary meal during shift

§ Paid medical days

§ Employer RRSP Matching Contributions

§ Complimentary hotel nights and discounts at Hyatt properties around the world

§ Extended Health and Dental medical benefits for you and your dependents 30 days after joining

§ Tuition reimbursement program

SUMMARY

About the Role – Director of Food & Beverage

The Director of Food and Beverage is a pivotal leadership position, entrusted with the comprehensive management and direction of all food and beverage operations at Park Hyatt Toronto. This role is critical in upholding our commitment to 5-star service excellence and ensuring an unparalleled luxury experience for our guests. The Director will oversee banquets, restaurants, in-room dining, lounges, and other food or beverage-related areas within the hotel, guaranteeing the highest standards of service, quality, and guest satisfaction while optimizing profitability and operational efficiency.

Key Responsibilities:

· Lead short and long-term planning and management of Food and Beverage operations, both front and back of the house.

· Develop, recommend, and manage budgets, marketing plans, and objectives within approved guidelines.

· Participate in total hotel management as a member of the Hotel Executive Committee.

· Implement and maintain F&B sales/marketing programs to enhance revenue and guest engagement.

· Oversee employee development, including hiring, training, empowerment, coaching, counseling, and performance and salary reviews.

· Direct the implementation of payroll, reports, forecasts, inventory, and budget management for food and beverage operations.

· Coordinate with other hotel departments to ensure seamless and efficient guest service.

· Resolve customer complaints promptly to maintain the highest levels of customer satisfaction and quality.

· Implement procedures to elevate guest and associate satisfaction.

· Exercise strict quality control for both food and beverage services.

· Uphold and implement Park Hyatt standards of service, ensuring adherence to luxury service expectations.

· Conduct daily walk-throughs to ensure full compliance with Department of Health regulations and Hyatt Corporate standards.

· Maintain effective communication with Corporate Staff.

· Coach and counsel employees to embody and reflect Hyatt’s 5-star luxury service standards and procedures.

Qualifications:

· Proven ability to effectively interact with individuals from diverse socioeconomic, cultural, disability, and ethnic backgrounds.

· Proven ability to lead teams and execute luxury 5-star standards.

· A minimum of 6 years of progressive hotel Food and Beverage experience, preferably with Hyatt.

· Previous hotel pre-opening experience is highly desirable.

· A service-oriented style with professional presentation skills.

· At least 5 years of experience in a senior role within a food and beverage environment.

· Demonstrated leadership skills with a proven track record in a high-volume concept.

· A Hotel/Hospitality degree is an asset.

· Must possess high energy, an entrepreneurial spirit, and be a motivational leader.

· Clear, concise written and verbal communication skills in English.

· Proficiency in Microsoft Word and Excel.

· Excellent organizational, interpersonal, and administrative skills.

· Experience in implementing new F&B concepts.

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.

Primary Location: CA-ON-Toronto

Organization: Park Hyatt Toronto

Pay Basis: Yearly

Job Level: Full-time

Job: Food and Beverage

Req ID: TOR002024

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.