Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Analyst, Product Management-2

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Do you have a passion for developing products using leading-edge technology that solve for key industry pain points?

• Are you motivated to drive transformational change in markets across the globe?

• Are you ready to deliver trusted and high impact ways for to merchants and banks to improve their post transaction experience

Overview

The Disputes and Post Transaction Experience team is looking for a Senior Analyst to help drive the product management of Alerts by consistently innovating and problem-solving. The ideal candidate is passionate about product management, highly motivated, intellectually curious, analytical, and skilled at cross-functional stakeholder management across technology, sales, legal and others.

Role

• Help evolve product strategy; define vision and roadmap to align to customer needs

• Help develop a prioritized view of customer needs and market opportunities by segment and use cases; evolve roadmap accordingly

• Manage development of cross-functional business requirements and communication to platform and technology teams; actively monitor and manage holistic product development schedule

• Define and monitor success metrics and KPIs to ensure product effectiveness; enhance offering based on performance and voice of the customer

• Identifying, evaluating and prioritizing opportunities in product to improve Mastercard’s footprint in the pre-disputes space

• Conduct data analyses and create business cases to gauge commercial impact of proposes product enhancements

• Drive institutionalized knowledge through the use of consistent product documentation (e.g., support documents) across Studio, product development and management framework, and end to end solution mapping and sequence flows followed by thorough validation with business owners

All About You

• Domain experience in payments and disputes space is strongly preferred

• Proven experience with product development and management

• Comfortable getting into depth of data available through transaction flows that could be leveraged to enhance value propositions

• Demonstrated track record of achieving business targets and building business relationships

• Experience translating and applying business requirements (internal, external) to technical product requirements and product strategies

• Proven project management, organization, and thought leadership skills with ability to build, lead, and maintain strong, productive working relationships with internal stakeholders

• Superior communications, presentation and interpersonal skills with successful track record engaging at senior levels in organization and with customers

• Understands and can explain the business context and the associated customer use cases

• Verbal and written communication is clear and concise

• Can lead improvement team processes that accelerate product development, delivery, drive innovation, lower costs, and improve quality

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.