We are a thriving, energetic, collaborative team dedicated to driving value and fostering a culture of excellence within Manulife. Joining our team means taking on a pivotal role in providing independent and objective assessments to strengthen governance, risk management, compliance, and internal control of a leading global insurance and asset management group. We embrace innovative ideas to deliver efficient, effective, and insightful audit results.

The Senior Manager is accountable for planning, directing, and completing high-quality, professional, cost-effective, beneficial, and risk-based internal audits and advisory engagements for retail wealth and retirement related business functions. The Senior Manager may have direct responsibility for one or more projects simultaneously and may perform hands-on audit work to complete the project. The Senior Manager reports to the Audit and Advisory Services Sr. Director. Additionally, the Senior Manager has a strong influence on the development of Senior Auditors, CPA candidates and interns.

Position Responsibilities:

• Plan and lead audit projects and report to the Director and AVP on progress.

• Build effective relationships with the business, specifically within the US and Europe Retail Wealth and US Retirement business units.

• Lead audit staff in reviewing completed files for quality and adherence to standards and manage projects within budget and time constraints.

• Develop audit scopes and programs to evaluate risk controls, draft clear audit reports, and present findings to business unit management.

• Follow up on and track open audit issues until resolution.

• Provide on-the-job training and feedback to staff assisting on assignments.

• Use technology including data analytic techniques to improve the effectiveness and efficiency of the audit process.

• Coordinate work required to complete annual SOX and MAR testing in collaboration with management, SOX/MAR PMO and COEs, and the external auditors.

Required Qualifications:

• 6 to 8 years of audit, risk management, operations, or equivalent investment-related business or advisory/consulting experience

• University degree required

• Strong problem-solving and analytical skills

• Ability to work independently, direct the work and development of others, balance multiple priorities and projects, and meet deadlines.

• Understanding of business processes and their risk implications, ability to analyze situations, reach appropriate conclusions, and make value-added and practical recommendations.

• Strong written and oral communication skills, ability to effectively communicate ideas and recommendations, and to listen and consider ideas of others.

Preferred Qualifications:

• Good understanding of wealth and asset management retail operations, applicable regulations, and risks

• Experience using data analytics to improve audit coverage and efficiency of audit processes.

• Good understanding of technology and its impact on business risks

• Pursuing or awarded a recognized accounting (CPA, CA) or auditing (CIA, CISA) designation

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

#LI-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Primary Location

Boston, Massachusetts

Working Arrangement

Hybrid

Salary range is expected to be between

$86,325.00 USD - $155,385.00 USD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

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Company: John Hancock Life Insurance Company (U.S.A.)