We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)

What you'll be doing

As the Senior Manager, Technology Operational Risk, you will be responsible for fulfilling CIBC’s second line of defence review and challenge of technology risk across the organization. You will provide oversight and consultation to internal stakeholders on risk mitigating controls and best practices for technology functions and capabilities, such as Incident, Change, Service Continuity, IT Asset Management, SDLC and architecture for activities such as change initiatives, risk and control self-assessments and deficiency identification and mitigation. You will be involved in technology incident management and reporting, scorecard risk reviews, policy & standard updates, compliance monitoring, and risk monitoring and reporting to senior committees. Drive innovation across all areas of responsibility, applying expert interpersonal, communication, problem-solving skills and technical expertise to ensure that effective processes are in place by providing continuous improvement leadership with respect to operational risk management (ORM) methodologies and practices.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you’ll succeed

• Risk management – As an individual contributor, the Senior Manager, Technology Operational Risk applies a risk-based approach to review operational practices, risk assessments, controls, deficiencies, metrics, and other relevant information to form an independent view of technology risks and perform effective challenge to ensure alignment to ORM policies and framework and CIBC risk appetite. This includes independent assessment of business line activities such as projects (CIRAs), risk and controls self-assessments (RCSAs), Operational incidents, RAS and KRI metrics development and monitoring, etc. using various operational risk tools and processes. You will be required to maintain knowledge of core regulatory requirements related to the design and operation of technology controls, and provide consultation and challenge to first line partners over alignment of technology capabilities to meet regulatory expectations. You will identify material and emerging risks through proactive risk reviews and monitoring of key risk indicators and external risk events. You will effectively communicate areas of concern to ensure appropriate risk mitigation actions are taken.

• Apply technical expertise – Leverage your breadth of technology experience and depth of knowledge in key areas such as cloud computing, network and infrastructure management, technology architecture, IT service management, IT Asset Management and development and deployment practices (SDLC, DevOps, Agile) to assess risks and controls of the business lines. Perform detailed research to produce risk insights on current and emerging technologies for distribution to various internal audiences.

• Communication and collaboration – Build and sustain solid internal relationships to be viewed as a valued risk partner. Facilitate productive risk discussions and outcomes through clarity of thought in written and verbal communication. Develop and deliver insightful reporting content, presentations and assessment summaries on an ongoing basis for senior audiences and risk committees. Support the entire Technology, Infrastructure and Innovation (TI&I) Operational Risk team, as needed, where the application of their specific area(s) of technology expertise is required. This includes working on activities that support other Directors within the team thus operating in a matrix type structure.

• Facilitate innovation – Support change and the maintenance of effective Operational Risk programs including new ideas that supports CIBC’s goal of an effective, efficient and radically simple Operational Risk and Control program.

Who you are

• You can demonstrate experience. 5+ years’ experience in technology service management, IT operations, technology governance, and/or risk management in the banking sector. It’s an asset if you have industry recognized certifications in technology and/or risk management such as ITIL, CRISC, COBIT, CISM etc.

• You can demonstrate knowledge. You have strong working knowledge of technology operations and technology services, management and development of best practices, processes and controls, and the regulatory environment and risk management practices.

• You embrace and advocate for change. You continuously evolve your thinking and the way you work in order to deliver your best.

• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

• You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference. You are able to manage multiple activities with varying complexity in a sophisticated matrix environment organization while under time constraints.

• You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.

• Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 29th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Control Frameworks, Data Analysis, Decision Making, Group Problem Solving, Management Reporting, Operational Risks, Operation Risk Management, Risk Assessments, Risk Governance, Risk Management

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.