NJM is committed to providing its customers with superior service, and great service goes a long way. NJM is a top-rated insurance company by its policyholders and employees for service and caring. A Receivables and Collection Customer Care Associate answers and responds to inbound telephone calls from policyholders and internal departments. A Customer Care Associate provides assistance, superior customer service and monitors policyholder accounts for accurate invoicing.

Schedule: Monday – Friday, 8:45am – 5:00pm

Once fully trained, work from home flexibility is available.

Job Responsibilities:

• Provide quality assistance and customer service in a professional and timely manner to policyholders and internal departments

• Review accounts for accurate invoicing, payments and reimbursements

• Process and verify adjustments to policyholder accounts

• Analyze and review daily reports

  Job Requirements:

• Excellent verbal and written communication skills

• Superior listening skills

• Strong multi-tasking and organizational skills

• Strong computer and Microsoft Office skills

• Previous call center experience handling inbound calls is a plus

• Ability to work independently or in a team environment

• High school diploma or GED

• Bilingual skills are a plus

  The Salary range for this role is $40,500 - $47,000. Compensation is commensurate with experience and credentials.

  Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

  What Makes NJM Different? The NJM team comprises talented people who do the right thing by our policyholders and each other. You’ll be part of a financially strong and stable company that has flourished on relationships, integrity, and service for more than a century. NJM is a special place where you can propel your career, help others, and make friends—all at the same time.

  NJM is proud to offer our employees continuous learning options, outstanding benefits, access to wellness programs, and opportunities to give back to the communities we are privileged to serve.

  We have been named a Forbes America’s Best-in-State Employer for five consecutive years.

  Come join us! It’s time for you to make a difference on our remarkable team.