The Concierge position is responsible for communicating with and coordinating the needs of the membership & their guests while at Martis Camp.  This position works closely with all departments and staff to support delivering the Martis Camp experience.

Guided by the offerings, programming, events, and amenities that make up the Martis Camp experience, the Concierge operates within the boundaries of the yearly schedule, budget, and Club Rules, under the direction of the Lead Concierge, and in accordance with the Club’s Vision, Mission, goals, and service standards. This role is also highly involved in Ambassador communications and information distribution.

ESSENTIAL JOB RESPONSIBILITIES :  

• Answering and transferring all incoming calls, emails, and in-person visits in a professionally courteous manner, providing information, direction, and other appropriate assistance to our Membership, guests, and vendors. 

• Manage and assist members with the reservation process across all departments.

• Receive and manage House Guest & Prospective Member names and sponsoring Members.

• Organize and distribute packages, business mail, and magazines. 

• Maintain strong, positive communication skills and a cooperative working environment with all staff and Club Members.

• Maintain a superior service attitude and presentation among the concierge team with an understanding that a positive “can do” attitude and anticipating the needs of the Members and their guests is a guiding philosophy. Maintain high ethical and moral standards, including personal presentation of staff that is reflected in management and interactions with the members.

• Any other duties as needed to improve safety and assist fellow Ambassadors in fulfilling Martis Camp’s Mission, Vision, and Core Values.

  KNOWLEDGE AND SKILLS QUALIFICATIONS :

   

• Ability to interact and develop positive relationships within the organization.

• Excellent verbal and written communication skills.

• Effective listening, interpersonal, and guest service skills.

• Excellent attention to detail and organizational skills

• Proficient with Microsoft Office Suite

• Maintain high ethical and moral standards.

• Bilingual preferred (English / Spanish)

• Ability to work with little supervision.

• Ability to prioritize, multi-task, and complete assignments within various time constraints.

  EDUCATION, EXPERIENCE, CERTIFICATIONS, AND LICENSES :

• A bachelor’s degree in hospitality or a related field is preferred.

• Prior experience in a Concierge or front office position preferred

  PHYSICAL REQUIREMENTS: (with or without accommodations)

• Ability to lift up to 25 lbs.

• Ability to communicate effectively in a collaborative work environment utilizing various technologies such as telephone, computer, web, voice, teleconferencing, e-mail, etc.

• Ability to work evenings, holidays, and weekends.  Saturday and Sunday work is normally required during the summer and winter operating seasons. 

• Ability to stand and sit for long periods and perform tasks that require bending, stooping, kneeling, bending, twisting, crouching, climbing, reaching, standing, sitting, carrying, walking, pushing, pulling, lifting, and grasping.

  WAGE RANGE: $26 per hour

  Martis Camp Club is an equal-opportunity employer

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