Job Information
Robert Half Customer Service Representative in Turners Falls, Massachusetts
Description We are seeking a Customer Service Representative for our non-profit organization located in Turners Falls, Massachusetts. The primary role will be to work on the operational and technical aspects of customer success. The role offers a short-term contract employment opportunity and does not require any specific duration of commitment.
Responsibilities:
• Collect, analyze, and interpret customer data to provide actionable recommendations to the Customer Success team.
• Identify trends, measure success, and drive customer satisfaction, retention, and growth.
• Conduct root cause analysis to understand and address customer issues.
• Develop key performance indicators (KPIs) to track customer success and satisfaction.
• Generate regular reports and dashboards to share insights with stakeholders.
• Segment customers based on various criteria to tailor engagement strategies and support initiatives.
• Utilize predictive analytics models to forecast customer behavior and identify potential risks and opportunities.
• Analyze customer feedback and survey responses to gain insights into satisfaction levels and areas for improvement.
• Assess product adoption rates and identify opportunities to improve user onboarding and feature utilization.
• Collaborate closely with various teams to share insights and influence strategies for enhancing customer success.
• Implement and maintain data automation processes and tools for efficient data collection and reporting.
• Stay updated on industry trends and best practices in customer success analytics to continuously improve our approach. Requirements • Applicant must have proven experience in a customer service role within a non-profit organization.
• Proficiency in data entry and computer data entry is essential.
• Expertise in Microsoft Office Suite, particularly Microsoft Word and Microsoft Excel, is required.
• Strong communication and interpersonal skills are necessary for dealing with diverse clientele.
• Problem-solving abilities and resilience to handle challenging customer situations are important.
• A customer-oriented approach is necessary for this role.
• The ability to work as part of a team and collaborate effectively with colleagues is essential.
• Good organizational and multitasking abilities are required.
• Applicants should have a high level of patience and emotional resilience to deal with difficult customer situations.
• Knowledge of CRM systems and practices would be beneficial.
• Ability to work in a fast-paced environment and adapt to changing circumstances is important.
• High school diploma or equivalent educational qualification is required; further qualifications in a customer support role will be considered a plus.
• Applicant should be willing to participate in continuous learning and training opportunities.
• Good typing speed and accuracy are necessary for this role.
• The ability to handle confidential information responsibly is required.
• Must have the ability to work flexible hours, as required.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
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