Job Information
Lenovo Inside Sales Specialist in Tōkyō, Japan
Inside Sales Specialist
General Information
Req #
WD00062317
Career area:
Sales
Country/Region:
Japan
State:
Tokyo
City:
Chiyoda-Ku
Date:
Wednesday, March 13, 2024
Working time:
Full-time
Additional Locations :
- Japan - Tōkyō - Chiyoda-Ku
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .
Description and Requirements
■ About Lenovo culture
Our culture defines us…it's our DNA. We call it the “We Are Lenovo” culture and it's the values we share and the business practices we deploy. It's how we address our day-to-day commitments. The “We Are Lenovo” culture is embodied in the statement: We do what we say, we own what we do, and we like to constantly wow our customers
INNOVATORS who relentlessly pursue new idea
ENTREPRENEURS committed to driving change
Global TEAM players guided by integrity and TRUST
CUSTOMERS in everything we do
Our culture is what has enabled us to consistently raise the bar on delivering break-through innovations, award-winning designs, and strong financial performance. To know more about who we are, visit https://www.lenovo.com/jp/ja/about/whoweare
◇Position Description◇
■About Organization
This position is responsible for inside sales execution utilizing multiple approaches like telephone, email to contribute to maximize Lenovo Japan Commercial Business revenue and profit. Inside sales play an important role to capture customer needs, generate demand and close deals with effective approaches which Face to Face sales won’t be able to cover. And we will also collaborate with Lenovo co-workers outside of Japan to implement activities to increase business.
Number of Peers : 8
Report to : Japan Global Account Business ISR Manager
Roles and responsibilities
1.Opportunity Identification/Customer Relationship Building
Create marketing materials
Develop relationships with key business partners
Develop customer loyalty
Develop relationships with decision makers/influencers
Identify customer decision-making process
Understand/Evaluate customer needs
Initiate and drive marketing campaigns
Sales prospecting and outbound/inbound calling
2.Products/solution proposal - Deal Closing
Engage technical resource if needed
Manage contract closure
Engage management for escalations
Deliver value proposition and up sell
Prepare/Develop product proposals and proposal activities
Differentiate Lenovo products
Understand Lenovo’s and competitors’ strategy, products and its configurations
3.Business Management
Manage contract closure
Understand IT Tool and continuous update of customer database on D365 tool
4.Pre-Sale and Sale Order Management
Identify resolution and engage proper resource
Ensure order placement and Investigate order issues, such as credit holds, credit line issues, A/P issues, and invalid part numbers
5.Post Sale Order Management
Manage/Retain relations with customer
Manage product transitions/substitutions
Work with Accounts Payable contact on past due A/R
6.Activities for Lenovo Global Accounts
Send announcement & approval to the local sales team
Maintain the product and price on the customers' purchasing catalogue system
Catalog update (rebid, change request, add new products, drop old products, etc.)
■Key Interaction with:
Supply and Demand
Finance
Marketing
Operations
Face to Face sales
◇Requirements◇
■Must Have – essential
【Experience】
Up to around 15 years of work experience
3+ years of experience in Inside Sales in PC or IT industry
【Skill, Competency】
Business level English (TOEIC 750pts+) with Native Japanese skills
Speed (Daily reporting and actions)
High communication skills
High ability and passion to achieve sales target
■Good to have - desirable
【Experience】
- Experience in managing outsource staff
Additional Locations :
Japan - Tōkyō - Chiyoda-Ku
Japan
Japan - Tōkyō
Japan - Tōkyō - Chiyoda-Ku